CUSTOMER EXPERIENCE Archives - ETI
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Tag: customer-experience

The Evolving Landscape of UK Broadband

The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Pete Pizzutillo: This episode of The Broadband Bunch is sponsored by ETI Software and VETRO FiberMap. Hello and welcome to another episode of The Broadband Bunch. This […]

Lumos’ Vision for Empowering Communities with Fiber Broadband

The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software and VETRO FiberMap. Joe Coldebella: This episode of The Broadband Bunch is sponsored by ETI Software and VETRO FiberMap. Hello and welcome to another episode of The […]

A Look Ahead at the 2024 Telecommunications Landscape

As we usher in 2024, it’s time to peer into the crystal ball to see what the telecommunications industry has in store. Jeff Fraleigh, President of ETI Software, shares his insights on what lies ahead in an ever-evolving landscape – from the impact of funding to technological innovations, regulatory shifts, consumer preferences, and security concerns. […]

How Actifai’s AI-Powered Solutions Are Transforming the Industry

The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Pete Pizzutillo: This episode of The Broadband Bunch is sponsored by ETI Software and VETRO FiberMap. Brad Hine: Hello everyone in Broadband land, and welcome to another […]

5 Ways Network Provisioning Tools Improve Customer Experience

In today’s competitive telecommunications market, customer experience is everything Customers expect fast, reliable, and affordable service. They also want a seamless experience from onboarding to support. This is why broadband service providers (BSP) should turn to their network provisioning tools to make a good customer experience a reality. Here’s what they do: Reduce customer wait […]

Unlocking the Future of Rural Broadband for Community ISPs

The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Pete Pizzutillo: Hello. Welcome to another episode of The Broadband Bunch. I’m Pete Pizzutillo, and I am joined today by Jeff Neblett. He is the CEO of […]

Reflections on the UTC Conference 2023

The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Brad Hine: Hello, everyone in broadband land. Welcome to another episode of The Broadband Bunch. I’m your host, Brad Hine, bringing you stories, stats, and samples from […]

Seven Reasons How Embracing Automation Enhances Efficiency

Challenges such as revenue erosion, skilled labor shortages, capital intensity, and outdated legacy systems are all contributing to significant transformation in the telecom industry these days. In response, broadband service providers (BSP) are turning to automation as an important strategic initiative to reshape their monetization strategies and operational models. According to a recent Heavy Reading/Juniper […]

Streamlining Network Operations: The Integration of Metaswitch and ETI Software

In today’s rapidly evolving telecommunications landscape, network operators are constantly seeking innovative solutions to enhance efficiency, improve service delivery, and optimize customer experiences. As network infrastructure grows more complex, the need for seamless integration between different systems becomes increasingly vital. This is where the integration of Metaswitch and ETI Software comes into play, offering a […]

Overcoming Swivel Chair Syndrome

In today’s rapidly evolving world, the ability to quickly access real-time accurate information is a critical necessity for businesses, particularly internet service providers (ISP) which operate in customer-centric industries. A recent survey conducted by the American Customer Satisfaction Index reveals that ISPs consistently rank at the bottom of the index, falling below airlines and health […]

Streamlining Broadband Service Activation and Utility Billing

When it comes to telecom, broadband and utility management, ETI Software and Cogsdale have partnered for years to streamline the operations and management of utility companies that have expanded into telecommunications. In this blog post, we will explore the transformative power of the ETI Software and Cogsdale partnership and how the integration has benefited customers. […]

Electronic Bill Payments Enhance Customer Experience

Efficient billing processes are crucial for providers to ensure accurate and timely billing for their customers. Paymentus specializes in electronic bill presentation and payment (EBPP) solutions. Paymentus simplifies the payment process by providing secure and user-friendly interfaces, ensuring a seamless experience for customers. The integration of ETI Software’s end to end service management platform and […]

Getting to the Root of Customer Experience

Getting to the root of customer experience (CX) and succeeding has led to a renewed focus on customer service. And good customer service is no longer enough. What’s required is delivering a consistent and meaningful experience across their entire organization.