The following summary has been condensed for length and readability. To listen to the full discussion, click here. This episode is sponsored by ETI Software and VETRO FiberMap. In a recent episode of The Broadband Bunch podcast, host Brad Hine sat down with Mike Roddy, CEO of GOCare, to unpack how the support experience is […]
Deploying a new telecom provisioning software platform is a multifaceted process that demands careful planning, precise execution, and an unwavering focus on delivering an excellent customer experience. A successful deployment hinges on understanding the key steps to take—and pitfalls to avoid. Below, we outline the essential do’s and don’ts to guide telecom providers through this […]
Telecom provisioning is the backbone of delivering reliable services to customers, yet it’s often misunderstood due to widespread myths and misconceptions. These myths can lead to hesitation in adopting modern solutions or inefficiencies in operations. Let’s uncover and debunk the top myths of telecom provisioning, shedding light on the realities of this critical process. Myth […]
Customer onboarding in the telecom industry is a critical process that sets the stage for a customer’s experience with a provider. From activating services to addressing specific customer needs, onboarding can either establish a strong foundation for a long-term relationship or drive customers to seek alternatives. However, this process is fraught with challenges, many of […]
The following summary has been condensed for length and readability. To listen to the full discussion, click here. This episode is sponsored by ETI Software and VETRO FiberMap. In this episode of The Broadband Bunch, Ned Brody, the founder of Actifai, discusses the role of artificial intelligence (AI) in the broadband industry. The conversation spans […]
The following summary has been condensed for length and readability. To listen to the full discussion, click here. This episode is sponsored by ETI Software and VETRO FiberMap. A Conversation on Digital Transformation In this episode of The Broadband Bunch, hosted live from Nashville, Tennessee, Pete Pizzutillo speaks with Katie Curtis, the Chief Information Officer […]
The following summary has been condensed for length and readability. To listen to the full discussion, click here. This episode is sponsored by ETI Software and VETRO FiberMap. Introduction to Greg Wilson and Ripple Fiber The episode of The Broadband Bunch begins with Greg Wilson sharing his journey to becoming the CEO of Ripple Fiber. […]
The following summary has been condensed for length and readability. To listen to the full discussion, click here. This episode is sponsored by ETI Software and VETRO FiberMap. In this episode of The Broadband Bunch, host Brad Hine engages with Rob Johnson, the CTO of Novos Fiber. This discussion provides an in-depth exploration of Rob’s […]
The following summary has been condensed for length and readability. To listen to the full discussion, click here. This episode is sponsored by ETI Software and VETRO FiberMap. In this episode of the Broadband Bunch, Pete Pizzutillo chats with Nina Bargisen, Director of Technical Evangelism at Kentik. The discussion dives into Nina’s journey and the […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software and Vetro FiberMap. Joe Coldebella: This episode of The Broadband Bunch is sponsored by ETI Software and VETRO FiberMap. Hello and welcome to another episode of The […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Pete Pizzutillo: This episode of The Broadband Bunch is sponsored by ETI Software and VETRO FiberMap. Hello and welcome to another episode of The Broadband Bunch. This […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software and VETRO FiberMap. Joe Coldebella: This episode of The Broadband Bunch is sponsored by ETI Software and VETRO FiberMap. Hello and welcome to another episode of The […]
As we usher in 2024, it’s time to peer into the crystal ball to see what the telecommunications industry has in store. Jeff Fraleigh, President of ETI Software, shares his insights on what lies ahead in an ever-evolving landscape – from the impact of funding to technological innovations, regulatory shifts, consumer preferences, and security concerns. […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Pete Pizzutillo: This episode of The Broadband Bunch is sponsored by ETI Software and VETRO FiberMap. Brad Hine: Hello everyone in Broadband land, and welcome to another […]
In today’s competitive telecommunications market, customer experience is everything Customers expect fast, reliable, and affordable service. They also want a seamless experience from onboarding to support. This is why broadband service providers (BSP) should turn to their network provisioning tools to make a good customer experience a reality. Here’s what they do: Reduce customer wait […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Pete Pizzutillo: Hello. Welcome to another episode of The Broadband Bunch. I’m Pete Pizzutillo, and I am joined today by Jeff Neblett. He is the CEO of […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Brad Hine: Hello, everyone in broadband land. Welcome to another episode of The Broadband Bunch. I’m your host, Brad Hine, bringing you stories, stats, and samples from […]
Challenges such as revenue erosion, skilled labor shortages, capital intensity, and outdated legacy systems are all contributing to significant transformation in the telecom industry these days. In response, broadband service providers (BSP) are turning to automation as an important strategic initiative to reshape their monetization strategies and operational models. According to a recent Heavy Reading/Juniper […]
In today’s rapidly evolving telecommunications landscape, network operators are constantly seeking innovative solutions to enhance efficiency, improve service delivery, and optimize customer experiences. As network infrastructure grows more complex, the need for seamless integration between different systems becomes increasingly vital. This is where the integration of Metaswitch and ETI Software comes into play, offering a […]
In today’s rapidly evolving world, the ability to quickly access real-time accurate information is a critical necessity for businesses, particularly internet service providers (ISP) which operate in customer-centric industries. A recent survey conducted by the American Customer Satisfaction Index reveals that ISPs consistently rank at the bottom of the index, falling below airlines and health […]
When it comes to telecom, broadband and utility management, ETI Software and Cogsdale have partnered for years to streamline the operations and management of utility companies that have expanded into telecommunications. In this blog post, we will explore the transformative power of the ETI Software and Cogsdale partnership and how the integration has benefited customers. […]
Efficient billing processes are crucial for providers to ensure accurate and timely billing for their customers. Paymentus specializes in electronic bill presentation and payment (EBPP) solutions. Paymentus simplifies the payment process by providing secure and user-friendly interfaces, ensuring a seamless experience for customers. The integration of ETI Software’s end to end service management platform and […]
Getting to the root of customer experience (CX) and succeeding has led to a renewed focus on customer service. And good customer service is no longer enough. What’s required is delivering a consistent and meaningful experience across their entire organization.