As broadband becomes an even more critical infrastructure in the modern economy, more municipalities, electric co-ops, and public utilities are opting for publicly owned, open access networks (OAN) that create high-quality innovative markets for broadband. Key benefits of publicly owned open access networks are that they enable innovation and ensure real broadband choice which then ensures high-quality competitively priced services for their communities.
However, there are additional complexities involved in managing an open access network versus a traditional network. Beyond building the physical network, OAN providers also must ensure they have the right operational support systems unique to broadband that can help deliver the best customer experience possible, while also delivering much needed back-office efficiencies. OAN providers need to:
- Track every single subscriber (customer owner) on the network including their physical address as well as their technical address
- Know which service providers are providing what services
- Know what services each subscriber (customer owner) is buying from which service provider
- Maintain data base integrity/billing consistency as customers change providers, add and drop services or moves from one home to another
HOW DOES ETI HELP OPEN ACCESS NETWORK PROVIDERS?
ETI’s Service Management Platform (SMP) removes these complexities and simplifies the process of device and application integration, subscriber and service activation, consolidates data, and provides role-based views to help OAN operators pay for the network and grow by reducing costs, improving customer experiences and field management, and making next-generation service roll-out faster and easier. An intelligent software solution, ETI’s SMP supports new services (voice, video, data) with proven device management and service provisioning while increasing network efficiency, scalability, and reliability.
At the core of our long-term success is our expertise in providing zero-touch provisioning, automation, service orchestration, network configuration, inventory control, performance management and professional services that are network, device, and technology agnostic. Regardless of the mix of network topographies (fiber, copper, coax, or satellite) or devices (ONTs, residential gateways, DSL modems, cable modems or set-top boxes), ETI’s service assurance and advanced analytics software provides a single point of control, enabling OAN operators to provide high speed, reliable broadband at competitive rates to their customer owners.
For utility service providers and municipalities who are preparing to launch broadband services over and open access network and would prefer to augment, rather than replace, existing billing and financial systems, ETI’s Service Management Platform is proven and pre-integrated for speed-to-market. Through the flexibility of the platform, service providers have the choice of billing for these new services through the customer’s existing utility account or setting up a new account.
Encompassing subscriber services such as billing, order entry and rating, work order management, device inventories – the tasks that make up the core of the front office – ETI’s solution provisions and activates high-speed Internet while integrating directly into over 20 industry-leading utility billing systems.