Service Management

Intelligent Broadband Service Management

An intelligent, standards-based platform to break down siloed data and help CSPs identify inefficiencies, deliver next gen services faster and create the best subscriber experience possible.

Customer Service Dashboard | ETI Software

Customer Service Management

Smart, simple customer service views provide real-time data to optimize customer interactions

  • Manage subscriber accounts and services

  • Create and track trouble ticket

  • Work order management and status

  • Lifecycle view of subscriber service history

  • Access to SLA entitlements and knowledge base articles

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Beamfly Unified Device Management

Real-time monitoring and service assurance for CPE equipment management to reduce inefficiencies and cost, improve subscriber experience, and enable next-generation services.

  • Optimize network performance and uptime

  • Resolve issues quickly and efficiently

  • Reduce labor and service costs

  • Alarm notifications

  • Network performance reporting and trending

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Device Intelligence Dashboard | ETI Software
Field Service & Resource Management | ETI Software

Telecom Outside Plant Management

Predictive analysis and proactive field engagement that transforms the speed and quality of issues resolution.

  • Manage work orders

  • Scheduling and dispatch tools

  • Mobile ready

  • Asset management

  • Billing capabilities & Time tracking

  • Field service analytics

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Telecom Analytics Suite

Advanced analytics and visualizations to solve business-level challenges, make proactive decisions and better manage operations from workforce management to sales/marketing.

  • Microsoft Dynamics Power BI reports

  • Work order/Service order reports

  • Market churn/growth analysis

  • Penetrations trends, marketing campaigns

  • Mandatory FCC reporting

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NOC Management Console

Service management analytics and role-based dashboards for network operations and plant management.

  • Provisioning

  • Troubleshooting

  • Automatic dispatch based on alarms or escalation

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Customer Self Service portal

Empowers customers to self-serve with an easy-to-use web portal

  • Check and pay bills

  • Request work orders

  • Order services

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