Service Management

Microsoft Dynamics 365 For Digital Service Providers

The World’s First Service Management Platform For Everyone

Subscriber Self Service portal

Empowers customers to self-serve with an easy-to-use web portal

  • Check and pay bills

  • Request work orders

  • Order services

 

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Customer Service Management

Smart, simple customer service views provide real-time data to optimize customer interactions

  • Manage subscriber accounts and services

  • Create and track trouble ticket

  • Work order management and status

  • Lifecycle view of subscriber service history

  • Access to SLA entitlements and knowledge base articles

 

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Customer Service Dashboard | ETI Software
Field Service & Resource Management | ETI Software

Field Service Management

Predictive analysis and proactive field engagement that transforms the speed and quality of issues resolution.

  • Manage work orders

  • Scheduling and dispatch tools

  • Mobile ready

  • Asset management

  • Billing capabilities & Time tracking

  • Field service analytics

 

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Unified Device Management

Real-time monitoring and service assurance for CPE management to reduce inefficiencies and cost, improve subscriber experience, and enable next-generation services.

  • Optimize network performance and uptime

  • Resolve issues quickly and efficiently

  • Reduce labor and service costs

  • Alarm notifications

  • Network performance reporting and trending

 

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Device Intelligence Dashboard | ETI Software

Telecom Analytics Suite

Advanced analytics and visualizations to solve business-level challenges, make proactive decisions and better manage operations from workforce management to sales/marketing.

  • Microsoft Dynamics Power BI reports

  • Work order/Service order reports

  • Market churn/growth analysis

  • Penetrations trends, marketing campaigns

  • Mandatory FCC reporting

 

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ETI’s Service Management Platform gives service providers a 360-degree view of their subscribers; enhancing the customer journey while simplifying back office functionality.