Service Management

Intelligent broadband service management platform to support new services while increasing network efficiency, scalability, and reliability.

Customer Service

Smart, simple customer service views provide real-time data to optimize customer interactions

  • Manage subscriber accounts and services

  • Create and track trouble ticket

  • Work order management and status

  • Lifecycle view of subscriber service history

  • Access to SLA entitlements and knowledge base articles

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Device Intelligence

Real-time monitoring and service assurance for a range of services to reduce inefficiencies and cost, improve subscriber experience, and enable next-generation services.

  • Optimize network performance and uptime

  • Resolve issues quickly and efficiently

  • Reduce labor and service costs

  • Alarm notifications

  • Network performance reporting and trending

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Field Service / Resource Management

Predictive analysis and proactive field engagement that transforms the speed and quality of issues resolution.

  • Manage work orders

  • Scheduling and dispatch tools

  • Mobile ready

  • Asset management

  • Billing capabilities & Time tracking

  • Field service analytics

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Sales & Marketing Console

Integrated broadband sales & marketing automation services to further your marketing capabilities. Omnia360 includes an out-of-the-box CRM marketing set with tools for:

  • Campaigns, marketing lists, Reporting

  • Leads and opportunity management

  • Increase seller productivity

  • Recruit, onboard, and strengthen your partner channel through deeper enablement and activation

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Smart Technology / Smarter People TM