Service Management

Microsoft Dynamics 365 For Digital Service Providers

The World’s First Service Management Platform For Everyone

Do you understand your customer in a way to build stronger relationships? Learn More

Subscriber Self Service portal

Empowers customers to self-serve with an easy-to-use web portal

  • Check and pay bills

  • Request work orders

  • Order services

 

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Customer Service Management

Smart, simple customer service views provide real-time data to optimize customer interactions

  • Manage subscriber accounts and services

  • Create and track trouble ticket

  • Work order management and status

  • Lifecycle view of subscriber service history

  • Access to SLA entitlements and knowledge base articles

 

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Customer Service Dashboard | ETI Software

Do you have legacy systems that could benefit from integration? Learn More

Field Service & Resource Management | ETI Software

Are your technicians and agents empowered with the right tools at the right time? Learn More

Field Service Management

Predictive analysis and proactive field engagement that transforms the speed and quality of issues resolution.

  • Manage work orders

  • Scheduling and dispatch tools

  • Mobile ready

  • Asset management

  • Billing capabilities & Time tracking

  • Field service analytics

 

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Unified Device Management

Real-time monitoring and service assurance for CPE management to reduce inefficiencies and cost, improve subscriber experience, and enable next-generation services.

  • Optimize network performance and uptime

  • Resolve issues quickly and efficiently

  • Reduce labor and service costs

  • Alarm notifications

  • Network performance reporting and trending

 

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Device Intelligence Dashboard | ETI Software

How will the proliferation of customer online devices affect your network? Learn More

What does it take to integrate your data across systems and tools? Learn More

Telecom Analytics Suite

Advanced analytics and visualizations to solve business-level challenges, make proactive decisions and better manage operations from workforce management to sales/marketing.

  • Microsoft Dynamics Power BI reports

  • Work order/Service order reports

  • Market churn/growth analysis

  • Penetrations trends, marketing campaigns

  • Mandatory FCC reporting

 

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ETI’s Service Management Platform gives service providers a 360-degree view of their subscribers; enhancing the customer journey while simplifying back office functionality.