Partnering with Microsoft to help broadband service providers

Partnering with Microsoft to help broadband service providers

Amid fierce competition, unprecedented demand and commoditization, successful broadband service providers need to focus on process and technology simplification, while seeking insight from their systems to keep subscribers happy and find new ways to grow.

Based on our history in the telecommunications industry, we have re-imagined Dynamics 365 for broadband service providers. By combining Microsoft Dynamic’s scalability, security, and reliability with TM Forum standards and our heritage in device, subscriber and network management, we created the ETI Service Management Platform. An intelligent broadband service management platform, this ‘single pane of glass’ view removes siloed data across billing, customer service, field service, network operations resulting in deep and full insight for your company and delivering better experience for your customers.

As a Microsoft ISV partner, ETI has used the Microsoft Common Data Model, Dynamics 365 business processes, and user interface to deliver an innovative telecom service management suite. ETI’s industry expertise combined with Microsoft Dynamics 365 and Microsoft Power Platform benefit broadband service provider customers. Modules based on TM Forum standards enable a service-oriented, highly automated and efficient approach to telecommunications business operations and application integration.

ETI is proud to offer telecommunication companies a proven solution that improves customer satisfaction, reduces operations and support costs, and enables the roll-out of new services faster and easier. With the help of ETI’s Service Management Platform, companies are able to:

  • Align their operations onto a single platform,
  • Consolidate operational, business and client data into a single view
  • Protect, run and grow their businesses with proactive intelligence

The platform integrates easily with existing devices, systems, and billing solutions to make legacy and new architecture work together seamlessly and powerfully.

ETI’s Service Management Platform simplifies device and application integration, consolidates data and provides role-based views to help broadband service providers grow their businesses by reducing costs, improving customer experience, and introducing next-generation services faster.

Contact Us today to learn more!