Challenges such as revenue erosion, skilled labor shortages, capital intensity, and outdated legacy systems are all contributing to significant transformation in the telecom industry these days. In response, broadband service providers (BSP) are turning to automation as an important strategic initiative to reshape their monetization strategies and operational models.
According to a recent Heavy Reading/Juniper Network study, 81% of Tier 2 and 3 BSPs respondents agree that more network automation is needed to remain competitive and increase customer value, while 75% believe that network complexity is a key reason to invest in automation. The result is that the conventional strategies of BSPs are no longer adequate in the face of revenue decline, workforce shortages, and technological advancements. Automation has emerged as a compelling solution that optimizes processes, enhances efficiency, and equips operators for the demands of the modern era.
The adoption of automation offers a multitude of advantages for service providers in several ways. They include:
With more than 30 years of experience, ETI is at the forefront of this transformation, driven by a mission to simplify operations, leverage industry standards, and maximize the potential of automation. ETI’s Triad provisioning engine empowers service providers to accelerate network and service deployment, fostering agility and customer satisfaction. A key aspect of ETI’s approach is its commitment to open systems and interoperability, enhancing the industry’s adaptability.
ETI’s approach to automation encompasses a range of strategic elements:
Streamlined Service Orchestration and Fulfillment
Containerized Provisioning Platform
Brandon Ogleby of All Points Broadband, a broadband provider to underserved populations in rural markets, was looking for an innovative solution to streamline the company’s operations. All Points Broadband harnessed ETI’s prowess to foster an environment of automation, efficiency, and enhanced customer satisfaction, according to Ogleby.
“Overhauling backend systems inherently triggers a transformation of business processes and how human interactions intersect with these systems,” he explained.
“ETI’s expertise was crucial in mapping the current business process flows, which subsequently underwent meticulous analysis. Through collaborative efforts with ETI, these processes were optimized to harness the full potential of the system. The cumulative effect of these improvements translated into superior outcomes and an elevated customer experience.” The journey of All Points Broadband exemplifies the tangible outcomes of automation. Their experience with the ETI solution showcases how aligning systems and processes with automation leads to improved efficiency and customer satisfaction.
As the telecom landscape continues to evolve, automation will be a cornerstone of delivering value, innovation, and operational excellence. If you would like to learn more about how ETI can help, reach out to email@example.com today.