ETI and Invoice Cloud share a similar mission – putting the customer experience first. To that end, ETI and Invoice Cloud have combined ETI’s service management and Invoice Cloud’s electronic billing and payment expertise into a platform that extends zero touch broadband service management to include automated and flexible omni-channel payment options. This combined solution offers an enhanced customer experience from activation through payment.
Invoice Cloud provides simple, secure electronic bill presentment and payment (EBPP) solutions that improve customer engagement and increase electronic payment adoption. Invoice Cloud’s true SaaS platform provides flexible and always-up-to-date online payment solutions that can be configured to meet the unique needs of both utility billers and broadband service providers.
Invoice Cloud helps utilities and broadband service providers accelerate collections while reducing customer service workloads and improving security. With Invoice Cloud’s online utility bill payment services, clients consistently see 2 to 3 times the industry average in adoption rates of cost saving services like paperless billing and AutoPay.
ETI’s Service Management Platform and Invoice Cloud’s EBPP solution brings municipalities and utilities an end-to-end billing solution that delivers the best customer experience possible, while also delivering much needed back-office efficiencies. This seamless combination simplifies customer engagement to streamline payments, reduces costs, and increase customer satisfaction.
ETI’s Service Management Platform and Invoice Cloud’s EBPP solution gives broadband service providers a 360-degree view of their subscribers, enhancing the entire customer journey while simplifying back-office functionality and reducing costs. Together, ETI and Invoice Cloud empower customers to more easily self-serve, driving a better subscriber experience and increased payment efficiencies.
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