A Midwest telephone cooperative outgrew POTS and became a full FTTH broadband provider without replacing its billing system or adding overhead. ETI’s integration platform tied every new technology, vendor, and device into one hub, keeping operations lean as the network expanded.
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Spark New Zealand, the country’s largest retail broadband and wireless service provider, managed over half a million residential gateways of various technologies operating on two different Device Management Platforms.
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Today, ETI Software supports 2.2 million Frontier Communications broadband subscribers across the nation. And it all began in 2010 with Frontier Communications’ acquisition of 200,000 Verizon Telecom customers. Providers of all sizes who need to improve the integration and management of complex broadband business operations and technology can gain valuable insight from this case study.
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Cincinnati Bell Telephone has a storied history dating back to 1873. Its legacy of transformation continues to make it one of the most well-respected service providers in the nation. For the past seven years, ETI Software has supported CBT on their mission to provide innovative solutions to their customers.
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EPlus Broadband, the fiber division of Jackson Energy Authority, needed a way to activate and bill thousands of subscribers across one of the largest utility-owned fiber networks in the country without manual rekeying. ETI Software delivered flow-through provisioning from day one, driving a 25 percent triple-play take rate within five years and a partnership still going strong 20 years later.
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Greenlight Community Broadband, the City of Wilson’s fiber-to-the-home network, has held churn under 2% since 2008 with ETI as its operational backbone. Map-based dispatch, equipment reclamation, and real-time network monitoring cut unnecessary truck rolls 20% and saved hundreds of thousands in equipment costs.
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