Streamlining Broadband Service Activation and Utility Billing - ETI

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June 20, 2023

Streamlining Broadband Service Activation and Utility Billing

When it comes to telecom, broadband and utility management, ETI Software and Cogsdale have partnered for years to streamline the operations and management of utility companies that have expanded into telecommunications. In this blog post, we will explore the transformative power of the ETI Software and Cogsdale partnership and how the integration has benefited customers.

Cogsdale, a division of Harris Computer, offers a suite of applications empowering utilities to effectively manage billing, asset management, work order management, and customer service, among other critical functions.

Encompassing subscriber services such as billing, order entry and rating, work order management, device inventories – the tasks that make up the core of the front office – ETI’s solution provisions and activates high-speed Internet. Cogsdale integrated their products to ETI’s OSS application in order to provide full flow-through service activation. This pre-integrated solution allow providers to go to market with confidence – confidence in knowing that the service being delivered to end-users are also the services that are being billed for each month.

Utilities can launch services faster, drive efficiency, and reduce not only capital expenses but ongoing operational costs.

Synergy Between Broadband Operations and Utility Billing

The integration between ETI Software and Cogsdale offer numerous benefits to their customers. By combining telecom and utility management capabilities, utility providers can consolidate their operations, eliminate silos, and reduce redundancies. This synergy unlocks new opportunities for revenue growth, enhanced customer service, and improved operational agility.

For example providers that offer bundled services such as internet, phone, and cable can use ETI Software to seamlessly integrate their billing and customer management systems with Cogsdale’s utility management platforms. This integration streamlines processes, improves accuracy, and enables a single customer view, ultimately leading to better customer satisfaction and loyalty.

Furthermore, the integration facilitate proactive maintenance and fault management by enabling real-time monitoring and automated alert systems. This ensures faster issue resolution, reduced downtime, and improved network reliability.

The strategic partnerships and seamless integrations between ETI Software and Cogsdale have transformed the landscape of telecom and utility management. By combining their expertise, these companies have created a powerful synergy that empowers organizations to optimize their operations, enhance customer experiences, and drive growth. As the demand for integrated solutions continues to grow, the collaboration between ETI Software and Cogsdale will continue to benefit joint customers.