ETI’s Help Desk Ticketing module gives CSR managers and agents a flexible and powerful way to manage trouble tickets and cases. Resolve tickets faster with configurable case routing, ticket management and reporting to maintain your SLAs, improve customer satisfaction and save money on truck rolls.
Route ticket streams and setting up queues for different product lines or teams
Assign tickets to users with matching skill sets to expedite resolution
Create analytics on proficiency levels, performance, certification/designations
Discover how ETI's Service Management Platform can be customized to maximize savings for your company's resources, time, and money.
