Customer Satisfaction Archives - ETI

Want to take a Self-Guided tour?

Tag: customer-satisfaction

Customer-Centric Broadband: Navigating Iowa’s Evolving Landscape

The following summary has been condensed for length and readability. To listen to the full discussion, click here. This episode is sponsored by ETI Software and VETRO FiberMap. In a recent conversation on The Broadband Bunch Podcast, Curtis Dean, President of SmartSource Consulting LLC and Co-Founder of Community Broadband Action Network discussed the importance of […]

5 Ways Network Provisioning Tools Improve Customer Experience

In today’s competitive telecommunications market, customer experience is everything Customers expect fast, reliable, and affordable service. They also want a seamless experience from onboarding to support. This is why broadband service providers (BSP) should turn to their network provisioning tools to make a good customer experience a reality. Here’s what they do: Reduce customer wait […]

Overcoming Swivel Chair Syndrome

In today’s rapidly evolving world, the ability to quickly access real-time accurate information is a critical necessity for businesses, particularly internet service providers (ISP) which operate in customer-centric industries. A recent survey conducted by the American Customer Satisfaction Index reveals that ISPs consistently rank at the bottom of the index, falling below airlines and health […]

Streamlining Broadband Service Activation and Utility Billing

When it comes to telecom, broadband and utility management, ETI Software and Cogsdale have partnered for years to streamline the operations and management of utility companies that have expanded into telecommunications. In this blog post, we will explore the transformative power of the ETI Software and Cogsdale partnership and how the integration has benefited customers. […]

Electronic Bill Payments Enhance Customer Experience

Efficient billing processes are crucial for providers to ensure accurate and timely billing for their customers. Paymentus specializes in electronic bill presentation and payment (EBPP) solutions. Paymentus simplifies the payment process by providing secure and user-friendly interfaces, ensuring a seamless experience for customers. The integration of ETI Software’s end to end service management platform and […]