The following summary has been condensed for length and readability. To listen to the full discussion, click here. This episode is sponsored by ETI Software and VETRO FiberMap.
In a recent conversation on The Broadband Bunch Podcast, Curtis Dean, President of SmartSource Consulting LLC and Co-Founder of Community Broadband Action Network discussed the importance of customer focus among their provider members, highlighting companies like ALLO and ImOn Communications for their dedication to customer satisfaction. The focus is less on company size and more on operational principles, making it clear that even smaller providers like Laurens Municipal Broadband can be valuable members.
When it comes to broadband delivery in Iowa, urban areas primarily rely on cable modem service, while smaller towns and rural areas are seeing increased fiber deployment alongside some fixed wireless options. The competition among fiber providers, particularly in places like Iowa City and West Des Moines, offers residents multiple high-speed internet choices.
Looking ahead, the conversation turned to the future of broadband access and digital equity. There’s a recognition of the need for continued innovation and investment to ensure everyone has access to reliable internet service and the necessary skills to participate in the digital economy. Programs like the digital navigator initiative are vital in bridging this gap.
Curtis Dean also discussed his consultancy, Smart Source Consulting, which plays a crucial role in helping communities and providers navigate broadband infrastructure complexities. Their upcoming summit promises to be a valuable opportunity for stakeholders to come together and discuss these pressing issues, with a focus on digital equity and the future of broadband access.
Overall, the discussion underscores the importance of customer-focused providers, the evolving landscape of broadband delivery, and the ongoing efforts to ensure equitable access to digital resources for all communities. It’s clear that there’s still much work to be done, but with initiatives like the CBAN Alliance and Smart Source Consulting leading the way, there’s hope for a more connected and inclusive future.
