Device Management For Telecoms

Device management for telecommunication companies provides end-to-end system integration to help control and monitor all of your devices. It provides real-time analytics and insights to help telecom companies make decisions, monitor workloads, and extra true value from their client bases.

With ETI’s technology, companies are able to remotely connect to a device and manage it. Customer service will be able to work with customers over the phone or via an online platform to change the state of the device, refresh it, provision, adjust bandwidth, and more.

Historically, telecom companies have struggled to work on devices remotely. The need to send a truck to individual homes when updating systems or handling problems costs money, effort, and resources that are better used elsewhere. With device management from ETI, everything can be handled in seconds and remotely. It goes even further than that – with this technology, the process of updating devices, pushing out upgrades, and making universal changes can be automated. The system knows when, how, and why to do certain actions. Companies will no longer need to push switches or push firmware for versioning. 

For more information about how to better manage your devices, reach out to ETI Solutions today.

TR-069 Device Management

With simple but effective TR-069 remote management, telecoms are given control over multiple devices. In return, they get real-time diagnostics to help with service offerings, future planning, and goal setting. 

Every single service interaction is a chance to impress a client or lose them. With ETI’s software, managing that customer experience is easier than ever. Use device management to proactively detect any issues on the network, increase efficiency, and empower CSRs with the tools necessary to address customer problems. Device management allows those CSRs to get into the device and understand what is happening and what isn’t happening – no more sitting around and waiting for the client to try to do something by themselves. CSRs will be able to remotely restart, push information, and do what needs to be done to come to a solution quickly.  

How Does Device Management Help Telecoms?

High-quality device management helps telecommunications companies in a few different ways, reaching every level of the company, from CSRs and technicians to those making the big decisions about new projects and areas. It eliminates the technical intricacies the work telecoms do, providing quick solutions to some of the most common support calls. Use the friendly, customizable console to fit with your branding. Our tools work with all TR-069 compliant devices. 

Additionally, device management can eliminate the need for CSR calls with some of the most common issues telecom customers face, including forgotten WiFi passwords, connection problems, and parental controls. Subscribers will be able to manage their problems and reach solutions on their own schedules, improving satisfaction, and reducing customer churn. 

Unlike some of the other tools out there, ETI’s have a proven track record of scalability: go from a few thousand devices to millions with ease.

For more information about how to better manage your devices, reach out to ETI Solutions today.

Device Management For WISPs In Real-Time

ETI’s software can help with device management for WISPs, providing real-time information that can be used to:

Eliminate Customer Churn: Real-time, automated workflows help to eliminate the need for customer calls. When a customer does call, the speed with which their problem is solved increases. They are able to get a solution within a few minutes without doing any of the work themselves.

Lower Operational Costs: By remotely troubleshooting devices and fixing problems, eliminate the need to send out technicians and teams for troubleshooting of devices, upgrades, device counts, and outage identifications. Only send them out when necessary.

Gain Insight From Customer Data: Use a GeoSpatial Monitoring Dashboard to see relevant data and connectivity analysis to identify areas where there may be problems.

Use Our Industry-Leading Device Management Dashboard

ETI’s dashboard will help with real-time, remote management of CPEs. From just a single integrated dashboard that can be personalized, telecoms can:

  • Automate the deployment of data, voice, and video services
  • Support automation of firmware pushes and upgrades;
  • Change event triggers;
  • Manager inventory;
  • Complete remote provisioning;
  • Check real-time GeoSpatial maps;
  • Identify problem areas

With ETI’s cloud-based dashboard, telecommunications companies are able to visually identify and solve issues quickly – sometimes even before their customers are aware of them. The dashboards allow for WISP performance monitoring while collecting information to measure trends. This works regardless of the technology and vendor of the devices.

At the same time, the dashboard will track the quality of the signal to the device to help eliminate issues immediately after installation and after. Track when new buildings or structures will cause problems or when trees have grown into the pathway of the signal. Companies can easily get a list of devices and their connection ratings to see when, where, and how to make changes. 

What Are the Main Benefits Of Device Management For Telecoms?

The main benefits of device management for telecoms includes real-time, automated workflows, reduced customer churn, increased subscriber satisfaction, proactive service, reduced operational costs, and speed incident awareness.  At the same time, there will be fewer truck rolls and field expenses thanks to remote upgrades and outage identification. ETI’s software offers companies an unprecedented look at their entire service area both at large and down to the smallest details.

Device Management That Gathers Insights

With automation, the system will recognize historical patterns and push updates before problems even occur. This will help to reduce customer churn and reduce headaches for the workforce. These insights can be used to further improve the system, build new business goals, and even more into new communities. With location mapping, easily see which communities pose issues and which ones need upgrades.

The tool is scalable and flexible, working with different devices and services. 

ETI’s Device Management: Get It Today

It is a constant problem for many telecom companies to face – how to quickly implement new services without disruption of their back end systems. Today’s device management must be versatile and powerful while staying accurate and easy to use. Even more importantly, it needs to work with a wide range of devices and systems. 

The future is already here. And ETI is driving innovation by developing solutions that address the main concerns of service providers. For more information about how to better manage your devices, reach out to ETI Software Solutions today.