Operational support service for telecom companies is in demand for many providers that have been struggling to keep up with technical development and meeting subscriber demand. Operational support service tools need to be efficient and effective in order to work – they need to do what they set out to do in order to have a positive impact. Operational support service for telecom needs to be well built and effective now and also have the ability to transform with systems. Today’s telecommunications companies need to have operational support service tools on their side to help them to meet these needs, will scale with them, and will easily adjust.
For many providers, the hitch is that their platforms and internal systems have been created over time, meaning they are stitched together and function in silos. These silos are frustrating for both subscribers and employees as they do not communicate effectively. These pieces of legacy software do not support everything that the company needs to do because they were created when certain features were not even in existence yet. For too long, companies have been working around these problems, creating bandages when necessary. However, the time has come when bandages will no longer suffice – operational support service tools need to be integrated onto one singular platform.
ETI’s OSS’s rapid integration with upper-level billing, order entry, and CRM systems makes it the system of choice for service providers across the globe who are looking for one operational support service platform. For more information on how our OSS tools can streamline service, reduce churn, and cut costs, CLICK HERE.
Operational Support Service Telecom: Take Existing Software & Put It On One Platform
If a telecommunications company has an existing system that is working in some capacity, it can seem superfluous to replace the system and create something new. Telco leaders often hesitate to make the switch because what they have is working, it just isn’t working as well as it should. With ETI’s operational support service solutions, integrations are seamless. Companies still get the benefits of the work they’ve put into existing legacy systems, and new services and integrations are added without subscriber downtime or extensive CSR training. We offer one of the largest suites for integrations, including:
IPTV & OTT Video Migration: Operational support services solutions for streaming ensure that customers can bounce from one screen to another without lag or time-jumps. Our systems work with phones, tablets, laptops, and TV apps.
Billing: Billing is one of the most complicated and antiquated features for many telecom companies. However, billing that isn’t accurate leads to customer churn when the error isn’t in their favor. If the error is in their favor, telecoms are losing money. ETI’s operational support services easily augment legacy applications to streamline billing, customer management, and delivery to ensure that everything is accurate for both parties.
FTTx Integration: Fiber networks continue to be the preeminent choice for telecoms, making it harder to legacy applications to meet the unique demands of managing fiber-related services and provisioning. As telecoms move toward fiber networks, operational costs have skyrocketed and customer satisfaction has plummeted.. ETI’s operational support services manage multiple technology vendors, workflow, and personnel requirements to provide a one-stop overview to meet those client needs.
ETI’s next-gen OSS platform is the operational support service solution for telecoms. Our suite of fully integrated modules allows FTTx network providers to efficiently and accurately manage the day-to-day operations no matter the lifecycle. From automating service ratings to managing work orders, ETI can eliminate human error, provide more accurate billing, and speed up timelines.
Do Operational Support Service Tools Help Customer Activation?
Ask any telecom company what their biggest concerns are, and one of their answers will always be customer satisfaction and customer churn. Operational support services for telecom can help to reduce customer churn and improve satisfaction. If a telecom’s customer service is sub-par, it is extremely easy for customers to be enticed to join the competition. While all companies need to focus on acquiring new customers, many put large portions of their budgets into customer retention. Word of mouth is extremely important, especially in tight-knit communities. With the help of telecom operational support services, customer interactions can occur less and be more effective. The result? Lower customer churn rates and more activations.
ETI focuses on providing operational support service tools that make the services a company provides better for each subscriber. Bills are more accurate, there are fewer customer service calls, appointment times are kept, and customers feel like their time (and money) is valued.
Operational support service tools for telecom companies can help to improve field management by:
- Completing service calls in a shorter amount of time
- Helping to deploy workers efficiently
- Providing accurate status updates to customers
- Tracking service disruptions in real-time
- Catching problems before they become widespread outages
- Ensuring account and equipment accuracy
- Reducing travel time
- Managing follow-up and upsell options
- Avoiding downtime with preventative maintenance
For more information on how our operational support service tools can streamline service, reduce churn, and cut costs, CLICK HERE.
Operational support service for telecom companies is in demand for many providers that have been struggling to keep up with technical development and meeting subscriber demand. Operational support service tools need to be efficient and effective in order to work – they need to do what they set out to do in order to have a positive impact. Operational support service for telecom needs to be well built and effective now and also have the ability to transform with systems. Today’s telecommunications companies need to have operational support service tools on their side to help them to meet these needs, will scale with them, and will easily adjust.
For many providers, the hitch is that their platforms and internal systems have been created over time, meaning they are stitched together and function in silos. These silos are frustrating for both subscribers and employees as they do not communicate effectively. These pieces of legacy software do not support everything that the company needs to do because they were created when certain features were not even in existence yet. For too long, companies have been working around these problems, creating bandages when necessary. However, the time has come when bandages will no longer suffice – operational support service tools need to be integrated onto one singular platform.
ETI’s OSS’s rapid integration with upper-level billing, order entry, and CRM systems makes it the system of choice for service providers across the globe who are looking for one operational support service platform. For more information on how our OSS tools can streamline service, reduce churn, and cut costs, CLICK HERE.
Operational Support Service Telecom: Take Existing Software & Put It On One Platform
If a telecommunications company has an existing system that is working in some capacity, it can seem superfluous to replace the system and create something new. Telco leaders often hesitate to make the switch because what they have is working, it just isn’t working as well as it should. With ETI’s operational support service solutions, integrations are seamless. Companies still get the benefits of the work they’ve put into existing legacy systems, and new services and integrations are added without subscriber downtime or extensive CSR training. We offer one of the largest suites for integrations, including:
IPTV & OTT Video Migration: Operational support services solutions for streaming ensure that customers can bounce from one screen to another without lag or time-jumps. Our systems work with phones, tablets, laptops, and TV apps.
Billing: Billing is one of the most complicated and antiquated features for many telecom companies. However, billing that isn’t accurate leads to customer churn when the error isn’t in their favor. If the error is in their favor, telecoms are losing money. ETI’s operational support services easily augment legacy applications to streamline billing, customer management, and delivery to ensure that everything is accurate for both parties.
FTTx Integration: Fiber networks continue to be the preeminent choice for telecoms, making it harder to legacy applications to meet the unique demands of managing fiber-related services and provisioning. As telecoms move toward fiber networks, operational costs have skyrocketed and customer satisfaction has plummeted.. ETI’s operational support services manage multiple technology vendors, workflow, and personnel requirements to provide a one-stop overview to meet those client needs.
ETI’s next-gen OSS platform is the operational support service solution for telecoms. Our suite of fully integrated modules allows FTTx network providers to efficiently and accurately manage the day-to-day operations no matter the lifecycle. From automating service ratings to managing work orders, ETI can eliminate human error, provide more accurate billing, and speed up timelines.
Do Operational Support Service Tools Help Customer Activation?
Ask any telecom company what their biggest concerns are, and one of their answers will always be customer satisfaction and customer churn. Operational support services for telecom can help to reduce customer churn and improve satisfaction. If a telecom’s customer service is sub-par, it is extremely easy for customers to be enticed to join the competition. While all companies need to focus on acquiring new customers, many put large portions of their budgets into customer retention. Word of mouth is extremely important, especially in tight-knit communities. With the help of telecom operational support services, customer interactions can occur less and be more effective. The result? Lower customer churn rates and more activations.
ETI focuses on providing operational support service tools that make the services a company provides better for each subscriber. Bills are more accurate, there are fewer customer service calls, appointment times are kept, and customers feel like their time (and money) is valued.
Operational support service tools for telecom companies can help to improve field management by:
- Completing service calls in a shorter amount of time
- Helping to deploy workers efficiently
- Providing accurate status updates to customers
- Tracking service disruptions in real-time
- Catching problems before they become widespread outages
- Ensuring account and equipment accuracy
- Reducing travel time
- Managing follow-up and upsell options
- Avoiding downtime with preventative maintenance
For more information on how our operational support service tools can streamline service, reduce churn, and cut costs, CLICK HERE.