Customer Service Archives - ETI

Want to take a Self-Guided tour?

Tag: customer-service

How Actifai’s AI-Powered Solutions Are Transforming the Industry

The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Pete Pizzutillo: This episode of The Broadband Bunch is sponsored by ETI Software and VETRO FiberMap. Brad Hine: Hello everyone in Broadband land, and welcome to another […]

5 Ways Network Provisioning Tools Improve Customer Experience

In today’s competitive telecommunications market, customer experience is everything Customers expect fast, reliable, and affordable service. They also want a seamless experience from onboarding to support. This is why broadband service providers (BSP) should turn to their network provisioning tools to make a good customer experience a reality. Here’s what they do: Reduce customer wait […]

Real-Time Analytics for Broadband Customer Support Centers

In today’s fast-paced business environment, broadband customer support centers need real-time analytics to provide top-notch customer support under pressure. One of the biggest challenges contact center managers face is the ability to react quickly to unexpected events. These events may include spikes in the volume of incoming customer interactions, longer call lengths, and agent absences. […]

Transforming Broadband Customer Experience with an Intelligent OSS/BSS Platform

ETI Software Solutions, a leading provider of telecommunications software, today announced the launch of the world’s first intelligent OSS/BSS platform. The platform uses artificial intelligence (AI) to automate tasks, personalize experiences, and predict problems before they occur. This can lead to a number of benefits for broadband subscribers, including faster service, more accurate billing, and […]