ETI Software Solutions, a leading provider of telecommunications software, today announced the launch of the world’s first intelligent OSS/BSS platform. The platform uses artificial intelligence (AI) to automate tasks, personalize experiences, and predict problems before they occur. This can lead to a number of benefits for broadband subscribers, including faster service, more accurate billing, and a more personalized experience.
Traditional OSS/BSS in broadband
OSS/BSS stands for Operations Support Systems/Business Support Systems. These are the software systems that broadband providers use to manage their networks and customers. Traditionally, OSS/BSS systems have been siloed and difficult to use. This has made it difficult for providers to provide a seamless customer experience and to optimize their operations. AI can be used to automate tasks, personalize experiences, and predict problems in OSS/BSS systems. This can lead to a number of benefits for providers, including:
- Improved customer experience: AI can be used to automate tasks such as troubleshooting and billing, freeing up customer service representatives to focus on more complex issues. AI can also be used to personalize the customer experience by recommending products and services that are tailored to the customer’s needs.
- Reduced costs: AI can be used to automate tasks that are currently performed by humans, which can lead to cost savings. AI can also be used to optimize operations, which can further reduce costs.
- Increased revenue: AI can be used to identify new opportunities to generate revenue, such as upselling and cross-selling products and services. AI can also be used to prevent churn, which can lead to increased revenue.
Benefits of an intelligent OSS/BSS Platform?
ETI’s Intelligent OSS/BSS Platform is the first platform of its kind to use AI to automate tasks, personalize experiences, and predict problems. The platform offers a number of benefits for providers, including:
- A complete 360-degree view of the network: The platform provides providers with a complete view of their network, which allows them to make faster, more informed decisions.
- Automated network operations: The platform automates a variety of network operations, such as troubleshooting and repair, which frees providers to focus on more strategic initiatives.
- Personalized pricing: The platform uses AI to personalize pricing for each customer, which can lead to increased customer satisfaction and retention.
- Immersive and engaging customer service experience: The platform provides an immersive and engaging customer service experience, which can lead to increased customer satisfaction.
- Reduced churn: The platform uses AI to predict churn and take proactive measures to prevent it, which can lead to increased revenue.
ETI’s Intelligent OSS/BSS Platform is a game-changer for the telecommunications industry. It offers a number of benefits for providers, including improved customer experience, reduced costs, and increased revenue. The platform is poised to revolutionize the way broadband is delivered and consumed.