ATLANTA, GA – March 22, 2021: ETI Software Solutions, a global leader in communications technology and services and Paymentus, the leading developer of ebilling and payment solutions, announced a partnership to help broadband service providers improve subscriber experiences by including innovative ebill presentation and payment to ETI’s intelligent service management platform. The combination of the ETI and Paymentus platforms reduce subscriber churn as well as operating costs.
Amid fierce competition, unprecedented demand and commoditization, successful broadband service providers – whether they are utilities, telcos or municipalities – need to focus on process and technology simplification throughout the customer lifecycle. ETI SMP provides business processes and tools for sales, customer service, field service, network operations, and subscriber management, including device management, lifecycle service orchestration and service rating. Paymentus enables service providers to provide a unified customer experience and boost adoption of cost-saving electronic billing and payment services. Together ETI and Paymentus enable a service-oriented, highly automated and efficient end-to-end approach to telecommunications business operations.
“ETI’s service management and Paymentus’ billing and payment expertise combines into a platform that removes siloes across billing, customer service, field service, and network operations resulting in reduced costs for service providers and better subscriber experience,” said Jeff Fraleigh, President of ETI Software Solutions.
Paymentus Corporation, a leading bill payment company in North America, is rapidly and aggressively pushing the boundaries of technology to optimize customer engagement around bill presentment and payment. The Paymentus SAAS-based Customer Engagement and Payment Platform and AI-based Instant Payment Network enables businesses to provide a unified customer experience and boost adoption of cost-saving electronic billing and payment services to get paid more efficiently and effectively than ever before. For more information, please visit www.paymentus.com
ETI Software, a global leader in service lifecycle management software, and Invoice Cloud, an EngageSmart solution for online bill payment services, have partnered to help broadband service providers to increase customer satisfaction by including electronic bill presentation and payment through ETI’s service management platform.
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