ETI Announces World’s First Intelligent OSS/BSS Platform

World Class AI Technology and Unprecedented Insight Empowers Broadband Providers to Stay Ahead of the Competition

May 2, 2023

ATLANTA, GA, May 2, 2023 — ETI Software Solutions, a leading provider of operations support system and business support system (OSS/BSS) software for more than 30 years, announces the launch of the world’s first intelligent OSS/BSS platform to help broadband providers streamline their operations while creating more engaging customers experiences. With this innovative technology, ETI is paving the way for broadband providers to distinguish themselves in the marketplace by providing an enhanced subscriber experience—critical in today’s competitive environment.

“Coupling AI with our broadband intelligence platform, ISPs and network operators of any size can now access capabilities that were once deemed impossible within the industry. These capabilities include personalized pricing, an immersive and engaging customer service experience, automated network operations, and mixed reality to aid technicians in diagnosing and repairing issues.” According to Jeff Fraleigh, the President of ETI, “This advanced technology also offers customers the benefit of detecting and resolving issues before they even become aware of them, reducing outages, and combating cyberattacks and fraud to maintain safe connections.”

ETI’s intelligent OSS/BSS platform, built on Microsoft Dynamics 365, allows broadband providers to manage their operations, finances, customer relationships and other core functions from a single platform with assistance from artificial intelligence and machine learning to automate processes and gain insights from data.  Its cloud-based platform provides broadband providers with a cost-effective, scalable and secure way to manage their network operations efficiently and effectively.

AI technology has the potential to transform how broadband operators interact with their subscribers.  Faced with an increasingly competitive marketplace, where price and services are no longer differentiators, broadband CEOs are under intense pressure to acquire and retain customers and the only way to do this is to create the optimal customer experience.  With ETI’s end-to-end platform, broadband providers have a complete 360-degree view of the network so that they can make faster, more responsive intelligent decisions about their operations, and existing staff can focus on other higher priority tasks thereby producing the ultimate customer experience.

One potential use for ETI’s broadband intelligence platform is with call centers.  Historically, identifying customer issues has been a difficult and time-consuming task, leading to delayed response times. However, with ETI’s platform, call center agents can swiftly analyze the tone of voice used by customers, allowing them to identify issues quickly and respond promptly. This capability has the potential to streamline call center operations and enhance customer satisfaction, delivering significant improvements for broadband providers.

“When it comes to AI technology, Microsoft is undoubtedly the top player,” said Pete Pizzutillo, ETI’s Vice President, Sales and Marketing.  “By partnering with them and leveraging their cutting-edge technology, extensive resources, and significant financial backing, we are ‘futureproofing’ our clients’ back-office network infrastructure while also enabling them to enhance their business operations and remain ahead of the game in this rapidly evolving industry. As one satisfied customer put it, ’I can either buy the future or the past.’”

In an industry where many disparate systems have existed since the beginning of the telco industry, the launch of ETI’s revolutionary intelligent platform has set a new benchmark for OSS/BSS software solutions.  This momentous occasion marks a pivotal turning point for the company, which has been at the forefront of the industry for over 30 years. By harnessing the power of AI technology, ETI is enabling broadband providers to take a giant leap forward, not just in staying ahead of the competition, but in providing an unparalleled level of customer experience. The stakes are high, and the pressure is on, but ETI is ready to rise to the challenge and lead the way into a new era of innovation and progress.

About ETI Software Solutions

ETI Software Solutions is a leading global provider of OSS/BSS software solutions that enable broadband providers to effectively manage and streamline their networks. By reducing network complexity, ETI’s solutions enable broadband providers to deliver optimal customer experiences, helping them attract and retain customers. With more than 25 years of experience, ETI has a track record of providing cutting-edge and dependable software solutions to some of the world’s top broadband providers.