ATLANTA, GA – January 29, 2021: ETI Software , a global leader in telecommunications service management solutions, is starting the new year with tremendous growth and momentum. Led by its partnership with Microsoft and membership in TM Forum, ETI expanded its solution portfolio, gaining new business while growing its partnership ecosystem.
“ETI has completed another year of double-digit growth, with new solutions, customers and partners. With the credo that broadband is no longer a luxury but an essential service, ETI continues to provide intelligent service management that enables service providers to reduce costs, improve customer experience and quickly roll out new services”, said Jeff Fraleigh, President, ETI Software.
ETI created Dynamics 365 for Telecommunications, an intelligent service management platform, by combining Microsoft Dynamic’s scalability, security, and reliability with TM Forum standards and ETI’s expertise in device, subscriber and network management. “When deep industry expertise is applied to our platform, it results in a game changing solution for that industry. ETI has accomplished this for telecommunication and broadband service clients”, said Steven Guggenheimer, Corporate Vice President at Microsoft.
With Dynamics 365 for Telecommunications, ETI has fully embraced TM Forum’s Open APIs, enabling ETI customers to be compliant to these industry standards. “TM Forum members such as ETI Software are committing to transform IT and operations to be fit for the 2020s,” said George Glass, CTO, TM Forum. “The momentum building to collaboratively deliver the Open Digital Architecture will create the new software model our industry needs, enabling investment in innovation instead of sinking resources into maintenance and integration of customized legacy solutions that are blocking agility.”
“Over the years, our philosophy has never changed: to put our customers’ subscribers at the center of our universe. We remain focused on providing telecommunication service providers with the tools they need to offer superior customer support to their subscribers”, said Jeff Fraleigh.
ETI’s Dynamics 365 for Telecommunications is available on Microsoft AppSource here.
Go here to learn more about ETI’s membership in TM Forum and commitment to Open APIs
ATLANTA, GA – October 10, 2024: EPlus Broadband, a leading provider of fiber internet services and a division of Jackson Energy Authority, has fully complied with FCC broadband labeling requirements using ETI Software’s Broadband Label Genie. More than just a label generator, Broadband Label Genie automates, manages, and stores EPlus Broadband’s data in real time, […]
ATLANTA, GA – August 23, 2024: ETI Software, a leading provider of telecommunications software solutions, announced today the launch of Broadband Reporting Genie, an automated solution designed to simplify Broadband Data Collection (BDC) and transparency reporting mandated by the FCC. This new offering is a companion to ETI’s Broadband Label Genie, which streamlines the creation […]
ATLANTA, GA — ETI Software Solutions today announced a new field service and workforce management solution designed specifically for telecommunications and internet service providers (ISPs). Leveraging predictive artificial intelligence (AI), the solution boosts technician productivity through resource scheduling optimization (RSO) and enhances customer satisfaction. The AI capabilities set this solution apart by predicting work duration […]