ATLANTA, GA – May 11, 2021: In the midst of record demand exacerbated by the pandemic, broadband service providers have been seeking ways to simplify processes, improve technology and enrich the customer experience. ETI Software, a global leader in service lifecycle management software, and Invoice Cloud, an EngageSmart solution for online bill payment services, have partnered to help broadband service providers to increase customer satisfaction by including electronic bill presentation and payment through ETI’s service management platform. This partnership provides a seamless experience across the customer lifecycle resulting in reduced subscriber churn and lower operational expenses.
ETI’s solution delivers industry standard processes and tools for broadband sales teams, customer service, field service, network operations, subscriber management, device management and billing. Invoice Cloud enables service providers to accelerate payments while reducing costs and customer service workloads. Together ETI and Invoice Cloud maximize operational efficiencies across the customer lifecycle resulting in improved customer satisfaction.
“ETI’s service management and Invoice Cloud’s billing and payment expertise combines into a truly end-to-end platform that removes siloes across billing, customer service and network operations resulting in reduced costs for service providers and better subscriber experience,” said Jeff Fraleigh, President of ETI Software Solutions.
“At Invoice Cloud our mission is to provide customers with a payment experience that is not only simple, secure, and painless, but is an actual point of engagement,” says Invoice Cloud President Tom Griffin. “We’re thrilled to partner with ETI Software so that broadband customers have access to more options to pay their bills, and that the experience online is seamless and enjoyable.”
To learn more about the ETI and Invoice Cloud partnership please go here.
About Invoice Cloud: Invoice Cloud, an EngageSmart solution, is the leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping legacy institutions put customer experience first. By switching to Invoice Cloud, clients improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 2,100 clients across the US and over 50 million payments processed annually, Invoice Cloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.invoicecloud.com.
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