ATLANTA, GA – May 3, 2021: Microsoft partnered with ETI Software Solutions to expand its Common Data Model to include new industry-specific attributes based on the TM Forum Open Digital Framework. The collaboration extends the capabilities of Microsoft solutions for the telecommunications industry – enabling solutions that deliver new insights and more personalized customer engagements spanning the full subscriber lifecycle.
As described by Rick Lievano, Microsoft CTO for the Telecommunications Industry, “The new Dynamics 365 Telecommunications Accelerator extends and customizes the capabilities of the Power Platform and Dynamics 365 products to enable telco-specific use cases and fuel new innovation and automation for network operators, internet service providers, and mobile carriers. The goal is to enable the rapid development and deployment of telco customer service capabilities that leverage automation to address current business challenges such as address management, enhanced field service and truck management, improved subscriber management, personalization in packaging and bundling, network management, customer self-care, network optimization and planning, or any other business optimization.”
“The ETI/Microsoft partnership throughout the development of the Dynamics 365 Telecommunications Accelerator has been outstanding,” said Martin Wahl, Microsoft Principal Program Manager for Industry Solutions Engineering . “ETI’s industry expertise and depth of understanding was essential to the development of this accelerator that will enable network and mobile service operators to deliver transformed customer experiences through subscriber portals, customer service, field service, finance, device management, and more.”
“Becoming a subscriber-centric organization is what’s driving much of the network transformation of telecommunication service providers. Having a single system with geospatial information, network and device information, and subscriber information all in one view, using the Telecommunications Accelerator unlocks the potential for proactive insights that everyone is dreaming about. A secure, scalable, and extensible foundation will also help telco organizations eliminate complex and aged architectures, and realize advanced capabilities like analytics, AR, and RPA faster and cheaper. We are excited by the possibilities of what ETI and Microsoft are doing together to accelerate innovation and drive business growth for our customers,” said Jeff Fraleigh, President, ETI Software.
FIBER CONNECT, NASHVILLE, TN – June 14, 2022: Fiber broadband providers from across the country are meeting at Fiber Connect this week as billions of government dollars are being allocated to upgrade networks. But providers face many obstacles: competition has skyrocketed; technology is evolving at top speed. Older networks that have grown over time are […]
ETI Software Solutions is proud to be featured in the Houlihan Lokey report “Software for the Connected World.” This in-depth analysis by the industry-leading global investment bank, spotlights ETI’s cloud-native, highly scalable and standards-based solutions as unlocking growth opportunities for carriers of all sizes. “Network operator transformation is essential for survival,” said ETI President Jeff […]
ATLANTA, GA – April 11, 2022: ETI Software was honored to receive the 2022 Best Companies award at the Internet 2.0 Conference last week in Las Vegas. The conference gives the award annually to companies at the forefront of telecommunication technology. ETI was recognized for its partnership with Microsoft to build a next-gen solution that […]