Telecom service providers looking to reduce Capex and Opex need to follow the old football adage: “the best offense is a good defense.” Being highly proactive in all planning and responses to consumer-impacting situations is crucial to reducing churn and increasing revenue assurance. Being pre-emptory against all potential threats to direct subscriber revenue takes logical planning.
The telecoms that experience the most successful churn reduction think proactively, and this extends into every piece of their operations. Maximizing workforce efficiency while minimizing overall expenditures is fundamental getting through each daily telecom cycle. This positively affects Capex and Opex management.
Here are a few proactive ideas that have proven to help service providers save time, money and expense directly related to Capex and Opex.