Every service providers faces the challenge of integrating different platforms smoothly and without breaking the bank. ETI’s Vice President of Product Management, Chris Beisner, shares what you should know before trying to integrate and automate OSS/BSS operations and architecture.
Many telcos are considering the challenge of automating back office operations and integrating triple play technologies. Getting a variety of different technologies to talk to one another without disrupting customer service or chewing up hours of IT time is not easy. Here are several tips to help our broadband provider customer get started on the right foot with automating their back office operations and integrating triple play technologies.
Getting to the root of customer experience (CX) and succeeding has led to a renewed focus on customer service. And good customer service is no longer enough. What’s required is delivering a consistent and meaningful experience across their entire organization.more
Heather Gold discusses the obstacles, success stories and first steps involved with muni broadband deployments.
In this episode of the Broadband Bunch we speak with Heather Gold of HBG Strategies. Heather has had a long-standing career helping communities and private providers deployed, design, and run fiber optics and broadband programs.more