OSS for telecom companies need to be many things: effective, efficient, and innovative lead the list. Telecommunication has shifted tremendously throughout its history and there seems to be no slowdown to that transformation – the future is only going to give more opportunities to serve customers and provide solutions. Today’s telecommunications companies need to have advanced OSS tools on their side to help them meet the increasingly complex needs and heightened expectations that they face.
The problem is that many telecommunications companies have stitched together platforms and internal systems that do not communicate effectively – frustrating both employees and customers. The legacy software used by even the largest telecommunications companies does not support everything that they need to do, ranging from provisioning and activation to customer service and billing. While the work may get completed, it usually isn’t in a timely manner or in a way that appeases the customer. For certain, most aren’t utilizing their workforce properly. There are too many silos in place, and OSS for telecom companies can help to meet the need for singular platforms and complex integrations.
ETI OSS’s rapid integration with upper-level billing, order entry and CRM systems makes it the system of choice for service providers across the globe. For more information on how our OSS tools can streamline service, reduce churn, and cut costs, CLICK HERE.
OSS For Telecom Companies: Integrations With Existing Software
For telecommunications companies with existing systems, it can be daunting (and expensive) to replace those legacy OSS and create something that universally meets needs. Therefore, telco leaders struggle to make the switch and gain insight into what is actually happening at various points of the pipeline. With ETI’s OSS solutions, integrations are seamless. We offer one of the largest suites for integrations, including:
IPTV & OTT Video Migration: OSS solutions for streaming video and OTT application integration ensures that customers can transport their content across multiple screens quickly and accurately, including phone, tablets, and through TV applications.
Billing: Billing services are a major concern for telecom companies – billing that is inaccurate doesn’t only cost those companies money that isn’t paid, but it can lead to customer churn when the error isn’t in their favor. ETI’s OSS solutions easily augment your legacy billing and financial software applications to provide functions that are necessary for customer management, billing, and the accurate delivery of services.
FTTH Integration: As more and more service providers deploy and operate fiber networks, concerns arise as to how legacy billing applications will handle the unique demands of managing fiber-related services and provisioning. The personnel required to manage an FTTx network, especially if multiple technology vendors are in use, can result in high operating expenses and low customer satisfaction.
ETI is the solution. Our suite of fully integrated ETI modules allows FTTx network providers to efficiently and accurately manage the day-to-day operations no matter what lifecycle stage your network is in. From automating service ratings to work orders, ETI can eliminate human error, speed activation time and ensure accurate billing statements.