OSS For Telecom Companies - ETI
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Service Automation: Creating Happier Subscribers

OSS For Telecom Companies

OSS for telecom companies need to be many things: effective, efficient, and innovative lead the list. Telecommunication has shifted tremendously throughout its history and there seems to be no slowdown to that transformation – the future is only going to give more opportunities to serve customers and provide solutions. Today’s telecommunications companies need to have advanced OSS tools on their side to help them meet the increasingly complex needs and heightened expectations that they face.

The problem is that many telecommunications companies have stitched together platforms and internal systems that do not communicate effectively – frustrating both employees and customers. The legacy software used by even the largest telecommunications companies does not support everything that they need to do, ranging from provisioning and activation to customer service and billing. While the work may get completed, it usually isn’t in a timely manner or in a way that appeases the customer. For certain, most aren’t utilizing their workforce properly. There are too many silos in place, and OSS for telecom companies can help to meet the need for singular platforms and complex integrations.

ETI OSS’s rapid integration with upper-level billing, order entry and CRM systems makes it the system of choice for service providers across the globe.  For more information on how our OSS tools can streamline service, reduce churn, and cut costs, CLICK HERE.

OSS For Telecom Companies: Integrations With Existing Software

For telecommunications companies with existing systems, it can be daunting (and expensive) to replace those legacy OSS and create something that universally meets needs. Therefore, telco leaders struggle to make the switch and gain insight into what is actually happening at various points of the pipeline. With ETI’s OSS solutions, integrations are seamless. We offer one of the largest suites for integrations, including:

IPTV & OTT Video Migration: OSS solutions for streaming video and OTT application integration ensures that customers can transport their content across multiple screens quickly and accurately, including phone, tablets, and through TV applications.

Billing: Billing services are a major concern for telecom companies – billing that is inaccurate doesn’t only cost those companies money that isn’t paid, but it can lead to customer churn when the error isn’t in their favor. ETI’s OSS solutions easily augment your legacy billing and financial software applications to provide functions that are necessary for customer management, billing, and the accurate delivery of services.

FTTH Integration: As more and more service providers deploy and operate fiber networks, concerns arise as to how legacy billing applications will handle the unique demands of managing fiber-related services and provisioning. The personnel required to manage an FTTx network, especially if multiple technology vendors are in use, can result in high operating expenses and low customer satisfaction.

ETI is the solution. Our suite of fully integrated ETI modules allows FTTx network providers to efficiently and accurately manage the day-to-day operations no matter what lifecycle stage your network is in. From automating service ratings to work orders, ETI can eliminate human error, speed activation time and ensure accurate billing statements.

How Do OSS Tools Help With Customer Activation?

Customer service and satisfaction is undoubtedly the weak point for many telecom companies – and it is something that good OSS can help. When customer service isn’t where it needs to be (and those expectations continue to rise), customer churn increases and your competition may take them over – and they will benefit from some of the hard work that your team did. While all telecommunications companies need to focus on acquiring new customers, customer retention is important for many reasons. Not only does it help to provide padding with budgets, but word of mouth is also still important for many services. With the help of OSS tools for telecom companies from ETI, customer churn can be reduced and there is an increased chance of growth.

How? ETI’s solutions focus on providing a better, more complete service for each subscriber. This is done by increasing billing accuracy, limiting service calls, providing insight into appointment times, and simply offering more value to those customers.

OSS tools for telecom companies from ETI help improve field management by:

  • Raising the number of completed service calls
  • Providing accurate status updates to customers – helping to free up their time
  • Tracking Nearby Network Service Disruptions in near real-time – maybe even catching problems before they happen
  • Ensure account and equipment history accuracy – saving resources for new jobs
  • Avoid downtime with preventative maintenance – or – providing insight on downtimes so that customers can plan accordingly
  • Reduce travel time via technical location tracking
  • Manage follow-up and upsell opportunities

For more information on how our OSS tools can streamline service, reduce churn, and cut costs, CLICK HERE.

How Can OSS for Telecom Companies Improve Marketing?

With so many options available to customers (and big-named companies taking over entire areas), marketing has become a chief concern amongst telecom leaders. Marketing teams are somewhat stuck in their ways and methods to market their services in a world where there are more options than ever – and when traditional telecom offerings are fading.

ETI’s OSS solution for telecom companies can arm marketing and sales functions with more in-depth information about target markets, allowing for targeted campaigns and forecasts. Whether taking things slowly or striking quickly, it will empower those teams to make decisions when pitching, decide to up-sell or cross-sell certain features, determine where there is potential for a new market, and try to bolster areas that are not performing as well without putting in extra work.

With our solutions, segmentation is easy and automated, grouping customers and potential customers based on areas, needs, characteristics, and distances. Build up profiles to help determine when and where to perform maintenance, how to market to new areas, and even where to find people.

Most importantly, OSS solutions from ETI help to profile and segment customers in a way that gives you a competitive edge, even against bigger, more well-known brands.

Why ETI Is The Choice For OSS For Telecom Companies

ETI’s tools for OSS for telecom companies help to simplify the process of device and application integration while consolidating data and providing role-based views so that telecom companies gain meaningful insight into just what happens on a day-to-day basis. ETI’s OSS tools for telecom companies help smaller and large companies grow, reduce costs, improve customer reviews, and manage their workforces. At the same time, they make innovation possible and more efficient.

ETI has found success in providing zero-touch provisioning, automation, service orchestration, network configuration, inventory control, performance management, and professional services that are network, device, and technology agnostic.

Our tools work with a mix of different topographies (including satellite, coax, fiber, and copper) and devices (including ONTs, residential gateways, DSL modems, cable modems or set-top boxes).

For more information on how our OSS tools can streamline service, reduce churn, and cut costs, CLICK HERE.

OSS For Telecom Companies: Paving The Way To The Future

With the suite of OSS solutions for telecom companies, it is easy to see a pathway to the future that includes automation and using resources in the best possible ways. As a result, there is a reduction in customer churn, CSRs can accomplish more, and the workforce isn’t as taxed. Advanced analytics within these tools make it possible for everyone to be more proactive, from those fielding service calls to those in the field. As a result, telecom companies will see an improvement in operations and growth in their footprints.

ETI’s OSS solutions empower service providers with the ability to select and implement the appropriate modules that are relevant to the services that they provide – nothing more and nothing less. Providers benefit from purchasing only what they need while still maintaining the integrity of all back-end systems.

ETI’s OSS solution allows complete integration of systems and carries out simple tasks and more complex ones, including:

  • User Authentication
  • Set Limit of Devices Per Account
  • Set Limit of Simultaneous Device Usage to Manage Bandwidth
  • Assign Account Administrator
  • Register Device
  • Add/Remove Device
  • Assign the Device Name
  • Set Parental Controls by Device
  • Set PPV/VOD order/ Dollar Limit per Device
  • Set Time Usage Limits Per Device
  • Display Viewing History

Thanks to innovative technologies, ETI’s OSS solutions can limit the amount of subscriber downtime and interruptions, managing back-end systems using smarter steps and updates. This OSS solution is versatile, powerful, and multi-faceted, providing end-to-end coverage for subscribers and CSRs.

For more information on how our OSS tools can streamline service, reduce churn, and cut costs, CLICK HERE.

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