Telecommunications device management is a tricky and complex subject, particularly when there is a need to provide end-to-end system integrations. Even so, there is a need to control and monitor all devices all the time. When companies use telecommunications device management software, they get the option to access real-time analytics and insights that help them to make decisions, remotely connect to devices, manage devices, and make decisions. All of the data they gather helps to provide better customer support and service. With ETI’s telecommunications device management technologies, companies are able to remotely connect to a device and manage it without escalation to the Network Operation Center (NOC).. Customer service reps are able to work with customers over the phone, over an online platform, or not at all to change the state of the device, refresh it, provision, adjust bandwidth, and more.
In the past, telecommunications companies have struggled to work on devices from remote locations. Instead, they would need to send a truck to individual homes and update the systems in person. Thankfully, technology has made it so that isn’t necessary. With telecommunications device management from ETI, everything can be handled in just a few seconds and remotely.
However, the capabilities go even further than that. The process of updating devices, pushing out upgrades, and making changes can be automated by the system. With this smart technology, the system will know how, when, and why to do certain actions. Companies will be able to make the best decisions in just a few seconds when they need to push firmware or make updates.
For more information about how to better manage your devices, reach out to ETI Solutions today.
TR-069 Telecommunications Device Management
Another area of struggle for most telecommunications companies is TR-069 management. With this management, companies are able to control many devices at once and get real-time diagnostics to help them in multiple areas of their service. They can use this information to offer different services, upsell existing clients, plan for the future, and set goals.
Remember that every single service interaction is a chance to win a client or lose them. With ETI’s software, customers get a better experience every time. CSRs can use the software to proactively detect any issues on a network and get to work to fix the problem. They are able to get into the device to understand what’s going wrong. They won’t waste any time sitting around or waiting for clients to try to explain what’s happening or push buttons.
How Does Telecommunications Device Management Work?
Telecommunications device management helps companies in a few different ways, across the entire enterprise. CSRs and technicians get the most obvious benefits, but it can help sales teams and executives as well. Device management eliminates some of the technical intricacies that change quickly and take a long time to understand. Instead, the software provides quick solutions to some of the most frequent support calls. The friendly, customizable console can be changed to fit in with just about any branding and consoles. Our tools work with all TR-069 compliant devices.
Additionally, telecommunications device management can even eliminate the need for many CSR calls because customers are able to handle some of the most common issues on their own, including:
- Connection issues
- Parental controls
- WiFi passwords
- Bill offerings
When customers are able to manage their own problems and reach solutions quickly on their own, they are more likely to stay satisfied with their service and less likely to try other options.
For more information about how to better manage your devices, reach out to ETI Software Solutions today.