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Telecommunication Tools For Better Customer Experience

CSPs Face the Need To Change Graphic

ETI’s Telecommunications tools take some of the responsibility and power from the company and puts it back on the customers through self-service customer portals. Customers can  find the solutions for their problems, check out their billing, and even gain insight into what could be causing issues. They have the opportunity to be self-sufficient and use a simplistic web portal. When they do this, it will reduce and shorten customer service calls.

Subscribers will be able to get minute-by-minute updates on their work orders, and information about their assets using our order tools for telecom. This prevents them from calling CSRs back, getting annoyed when they don’t know what’s happening, and encourages them to anticipate visits.

Telecommunications Tools For Customer Service Teams

Customer service representatives face the customer more than almost every other part of the organization (except perhaps field technicians). A good telecommunications tool will reduce some of the stress that CSRs face, limit the number of calls they get, and shorten call length. When customers are able to take care of the “small” tasks on their own, CSRs won’t face backups, annoyed customers, and stress. Instead, they will deal with bigger issues and some customers who aren’t as tech-savvy.

The result? Less job attrition. Employee turnover is a massive problem for many telecommunications providers, and better employee morale can help to keep those employees.

At the same time, CSRs give their customer service team up-to-date information, better predictions about timelines, and push the problems forward to impact a higher number of customers. It gives more transparency to the system, which encourages trust in the company.

When CSRs find the problem, they are then able to create tickets that they can track, keep the customer updated, and find other problems and solutions that could impact more clients. Overall, CRS can now create  more of an impact at work.

Finally, good, high-quality telecommunications tools improve the customer experience by giving CSRs a lifecycle view of subscriber service history, helping them to recognize problems with hardware that have previously gone unnoticed or recognize those clients who have cycles of calls surrounding their bills and services.

Telecommunications Tools For Field Work

Field service telecommunications tools keep the most important aspect of any business in order: the workers who make the service operate. In order to be successful, the tools a company uses to provide services need to be aligned with what is promised to customers in their initial contracts, by CSRs, and just by demand. When this is done successfully, expansion is possible, customers stay with your services, and even your employees are more satisfied.

ETI’s telecommunications tools help to organize field service workers, project managers, CSRs, and more by giving them a concise place to look for everything they need. This eliminates the risk of conflicting information, miscommunication, and confusion.

Within the system, ETI utilizes predictive analytics and proactive field engagement to transform the speed and quality of the issue resolution process so that techs know what is important and what may be able to wait. The system helps choose the best technicians for a specific job, schedules out their appointments, confirms them, and more. The work order tools system and asset tools helps to keep everyone on the same page and increase productivity.

Even better, technicians, project managers, and anyone else out in the field can access information from their phones. They get the information needed while they are on the go, so they have less downtime and confusion. They can also update their time and billing information while on the go, leaving little room for mistakes and overtracking. It makes everything easier for everyone and prevents “little” mistakes that add up over time.Telecommunications tools need to encompass quite a bit as the amount of work done within the sector has become more intensive. WISPs, utilities, telcos, municipalities, and more need to undertake many activities throughout the day, and telecommunication tools for networks can help automate them, make them easier, and assist companies to get the work done on time.

With good telecom inventory tools, telecommunications expense tools, and other tools for telecommunication companies, it is easier to reduce customer churn, keep employees happy, and streamline services. Everyone in your company, and all of your customers, will benefit from these better tools. Technicians will have a better understanding of issues and inventory, CSRs will be able to take ownership of problems, and executives will gain greater insights into prospective customers and areas.

ETI’s platform and telecommunications tools optimize all of the services that a company provides and integrate them into a system that is simple to understand, innovative, and trackable. Our telecommunications tool streamlines services and operations for IoT communications, video, voice, data, devices, and more. The software and platform provide service providers with the support they need, easy integrations with existing devices, often out-of-the-box, which leads to a faster time to market. Whenever you have questions or issues, you reach out to our team and we handle it with 24x7x365 support. For more information about our telecommunications tools, continue reading or schedule a consultation with our team today.

Telecommunication Tools For Everything You Do

Our telecommunications tools have far reaching implications (in the best way) for all critical components of a broadband provider. From those who work with customers, to executives, to existing customers and future prospects. The tools put everything into a singular platform and provides a 360 degree view of the customer data, services, devices as well as network operations, field management and analytics.

Our telecommunications tools can give a simplistic view of the projects, or give someone the nitty-gritty details they need to solve a problem and truly take ownership. Technicians, executives, marketing, CSRs, and customers will all benefit from our tools.

Telecommunication Tools For Subscribers

Finally, the telecommunication tools offered by ETI provide better field service analytics to gain a deeper understanding of the workforce, current needs, and even plan for the future.

Device Tools For Telecommunications Companies

ETI  has a distinct advantage with our telecommunications tools compared to other companies: our innovative dashboard that gives real-time information updates, monitors outages, and provides service assurance to help reduce the number of inefficiencies within a system. It keeps costs low, improves the subscriber experience, and enables next-gen services.

With this dashboard, technicians have the ability to look into a device and solve problems more quickly because there isn’t a need for on-site testing in many instances. If a certain device is experiencing issues, then an alarm is sent out to alert technicians to find a solution before customers notice. Sometimes no customers will notice at all!

The dashboard provides opportunities for better customer service and customer experience. It also reduces labor and service costs because you find the problem quickly before it can get worse. Over time, the dashboard collects data to report on trends, which can help with further expansion, updating existing areas, and more.

Get ETI’s Best Telecommunications Tools Today

With just a single dashboard, our telecommunications tools and software helps companies large and small to reach their goals, reduce customer churn, and have better employee satisfaction than ever before. Functions of our tools include include:

  • Automate the deployment of data, voice, and video services;
  • Support automation of firmware pushes and upgrades;
  • Change event triggers;
  • Manage inventory;
  • Complete remote provisioning;
  • Check real-time GeoSpatial maps;
  • Identify problem areas

The dashboard uses cloud-based technology that is faster and more efficient than any other product. WISPs, telcos, municipal broadband and electric co-ops can identify, diagnose, and fix problems before customers even notice they exist. This dashboard can also help with future planning and building on existing services. It works regardless of the technology and vendor of the devices.

The dashboard is effective from the time of installation to the retirement of devices and services. It is fully customizable and ready for providers of all shapes and sizes.