Telecom Customer Experience Software

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Telecom Customer Experience

Cultivating and customizing the telecom customer experience can help to keep customers for long periods of time. With ETI Software’s telecom customer experience software, you put the onus of power on the customer, allowing them to help themselves with their service. At the same time, you are empowering customer service representatives to better help and direct customers who may not have the technical expertise to do so themselves.

ETI’s customer experience and service platform helps to optimize all of the services that a telecom company provides and put them into one easy-to-understand and trackable system. It helps to streamline customer experience, service, and operations for IoT communications, video, voice, data, product pushes, and more. Our software and platform gives our service providers with end-to-end support, easy integration that requires very little training, unprecedented support for any questions, and routine updates to help streamline telecommunications customer service management and experience.

To find out more about ETI Software’s telecom customer experience solutions, keep reading.

Telecom Customer Experience Enabling Self-Driven Solutions

When a company has the ideal customer service management, they are able to provide real-time data to help optimize customer interactions, making their experience one that has less friction. With the best customer experience software for telecommunications, your subscribers often  won’t even need to talk to a customer service representative. Instead, their solutions are self-driven, including options to:

  • Check and pay their bills on time
  • Request updated equipment or appointments
  • Order new or extended services
  • Manage subscriptions and upgrades
  • Get information on new and upcoming products or services

With ETI Software’s customer experience software, you can do all of that and more. If you are ready to get started with new customer experience software, contact us today to schedule a free, personalized demonstration.

Customer Experience & Management Made Easier

Our customer experience management is a smart, simple solution  that offers customers a real-time look into their services, devices, and subscriptions. It helps to streamline and optimize customer interactions for both the customer and the CSR. CSRs are given the power to see into an account and get the information they need quickly. This lowers call times and wait times while it reduces employee stress. The end result? Increased employee and customer satisfaction.

ETI’s software can help CSRs, technicians, customers, and managers to:

  • Manage subscriber accounts, services, and devices
  • Create and track tickets for service
  • Check on work orders and their progress
  • Get an overhead, lifecycle view of subscriber service history
  • Discover SLA entitlements
  • Read knowledge base articles

Retaining subscribers and employees is one of the most difficult tasks for telecommunications companies, but ETI’s telecommunications customer experience software and dashboard helps to make it easier than ever before.

Use Our Renowned Telecommunications Customer Experience Dashboard

Are you already using a legacy system that would benefit from integration with a telecom customer experience dashboard? Our dashboard helps with everything from customer service and experience to field service and resource management. When everything works together like a well-oiled machine, customers, employees, and vendors are all happier.

Using predictive analytics and proactive field engagement, ETI revolutionizes how a company does business and transforms the speed and quality of issue resolution, including:

  • Work order management
  • Dispatching tools
  • Scheduling
  • Mobile communication
  • Asset management
  • Time tracking
  • Billing
  • Field service analytics
  • Notes

When a telecommunications company can keep track of all of these things, it becomes possible to focus on the telecom customer experience. For more information, contact us today to schedule a free demo.

Unified Device Management for the Telecommunications Customer Experience

One of the ways the system does this is through unified device management, which includes real-time monitoring and service assurance for CPE management. This  improves the subscriber experience and enables next-generation services, lower costs, and fewer inefficiencies.

Our unified device management helps the telecom custom experience by doing the following:

  • Optimized network performance
  • More uptime
  • Issue resolution that is quick and efficient
  • Reduces labor and service costs
  • Alarm notifications for fast action
  • Network performance reporting and trending


With ETI Software’s customer experience software, you can do all of that and more to help customers and have them enjoy the services you offer. If you are ready to get started with new customer experience software, contact us today to schedule a free, personalized demonstration.

Get A Better Telecom Customer Experience with ETI’s Device Intelligence Dashboard

For municipalities, utility companies, and telecommunications companies looking to improve the telecom customer experience, there is nothing better than ETI’s analytics intelligence dashboard. It helps companies integrate their data and systems into one simple place that everyone can use. This includes ETI’s telecom analytics suite, which gives companies everything they need to improve their overall marketing and sales efforts, work order management, field service management, billing and customer service. These tools include:

  • Microsoft Dynamics Power BI reports
  • Work order/Service order reports
  • Market churn/growth analysis
  • Penetrations trends, marketing campaigns
  • Mandatory FCC reporting

Get ETI’s Best Telecommunications Customer Experience Software Today

With just a single dashboard, our customer experiences and services management software for telecommunications companies helps companies large and small to reach their goals, reduce customer churn, and have better employee satisfaction than ever before. Functions include:

  • Automate the deployment of data, voice, and video services;
  • Support automation of firmware pushes and upgrades;
  • Change event triggers;
  • Manage inventory;
  • Complete remote provisioning;
  • Check real-time GeoSpatial maps;
  • Identify problem areas

The dashboard uses cloud-based technology that is faster and more efficient than any other product, giving you more tools and time to serve your customers. Service  providers can identify, diagnose, and fix problems before customers even notice they exist. This dashboard can also help with future planning and building on existing services. It works regardless of the technology and vendor of the devices.

The dashboard is effective from the time of installation to the retirement of devices and services. It is fully customizable and ready for broadband service providers of all shapes and sizes.