Finding the best telco solutions for a telecommunication company, utility, or municipality can be extremely difficult because there are so many options available and few of these solutions are truly universal. ETI Software has developed a suite of solutions, tools, and software that helps companies get to the next level, reduce customer churn, and grow their client base.
For more information about the various telco solutions offered by ETI Software, keep reading or click here to schedule a free demo.
Telco Solutions for OSS And Order Management And Activation
If a company needs to monitor broadband roll out, digital voice and video fulfillment, or just bolster profits, ETI’s telco solution for OSS and order management and activation is a great place to start. Directly after implementing this process, companies have noticed faster service releases, better device management, and real-time analytics to help provide unprecedented insight.
ETI has created a cutting edge OSS platform over more than two decades, enabling a technology that is completely automated, turnkey, and ready to go with various devices, teams, and scopes. All of the technology provides zero-touch OSS provisioning and automation, but it also provides more opportunities, including the following, regardless of topographies or device types:
- Network configuration
- Inventory control
- Performance management
- Service orchestration
With our tools, telecommunications companies have been able to generate new revenue, expand services, improve customer service, reduce costs, and increase efficiency.
For more information about our OSS and order management and activation offerings, click here.
Telco Solutions For Service Management
Our telco solutions revolutionize service management and encourage companies to change the way they use software to optimize their businesses. Our platform provides an overarching look at a business, allowing team members to get into the daily minutiae if needed. It impacts every facet of a business, from the customer level to the investors.
Our telco solutions for customers helps to reduce churn and encourage independence. The software gives customers a glimpse into their accounts, pay their bills, change services, and troubleshoot issues. At the same time, customer service representatives have a sky-high view of those accounts. Everything is simple, smart, and straightforward.
Telecommunications solutions for field service management. Field service management is a critical component of a business’s ability to be successful, keep up with client needs, and expand coverage areas. It helps to streamline operations, increase productivity, and meet potential. ETI’s telco solution for field service management organizes field service workers and leaders.
Telco Solutions for Device Management
ETI has unified device management telco solutions to help manage CPEs remotely, including:
- Automation of deployment
- Data, voice, and video support
- Remote provisioning
- Inventory management
- Event triggering
- Fault Fixing
All of these items help to increase subscriber satisfaction in real time, helping to automate corrective workflows, increase speed, and help with incident awareness. The ability to control operational costs by remotely troubleshooting problems, upgrading devices, and identifying outages helps with spend as well. Companies get the visualization they need on a GeoSpatial Monitoring Dashboard. With just a glance, CSRs, technicians, and project managers can see connectivity and data analysis. At the same time, they can:
- Change settings
- Monitor parameters
- Problem solve
- Update software
All without interrupting services to existing subscribers. This reduces the number of “problems” customers see and helps keep them overall satisfied with their service. It also aids employee work and encourages faster problem solving.
With device intelligence, including on a mobile-responsive dashboard, teams will have access to current and historical data for network trending analysis. This is an effective telco solution for a large range of legacy and new CPE utilizing any connection type, including 4G & 5G.
Telco Solutions for Billing Solutions
For companies that need to bill subscribers, it is imperative that your telco solutions include automated billing software that encompasses subscriber services and aids technicians, project managers, CSRs, sales teams, and marketing teams – among others. Provisioning in telecom billing that is secure and automated results in happier customers, more attention on income-generating work, and clearer analytics.
ETI’s service management platform has an accounting module through Microsoft Dynamics 365 that offers end-to-end billing and subscription management. This product has been developed in close conjunction with communications providers, helping to streamline operations. The service includes:
- Customer Receivables Management: Automatically bill customers accurately, process payments quickly, and manage debt collection automatically.
- Financial Close and Reporting Compliance: Accurate accounts receivable and payable with custom reporting and analytics.
- Inventory Management Intelligence: Predict timelines to replenish; automate POs based sales forecasts and expected stock outs; keep projects moving faster.
- Project Management: Manage customer projects using timesheets with job costing and reporting capabilities; control budgets to ensure project profitability.
If you are a municipality or utility company considering expanding into broadband, ETI’s telco solutions can create the perfect solution for those who want to expand, launch, or develop without having to replace their existing financial systems. The system is flexible enough that companies of all sizes and scopes can use it for provisioning, bill management, deployment, new accounts, existing customers, and more.
Get ETI’s Tailored Telco Solutions Today
With just a single dashboard, our teleco solutions, software, and gear helps companies large and small to reach their goals, reduce customer churn, and have better employee satisfaction than ever before. Functions include:
- Automate the deployment of data, voice, and video services;
- Support automation of firmware pushes and upgrades;
- Change event triggers;
- Manage inventory;
- Complete remote provisioning;
- Check real-time GeoSpatial maps;
- Identify problem areas
The dashboard uses cloud-based technology that is faster and more efficient than any other product. WISPs can identify, diagnose, and fix problems before customers even notice they exist. This dashboard can also help with future planning and building on existing services. It works regardless of the technology and vendor of the devices.
The dashboard is effective from the time of installation to the retirement of devices and services. It is fully customizable and ready for WISPs of all shapes and sizes. For more information, schedule a free demo with our team or continue browsing our website to see our suite of tools.