Service order management for WISPs is an integral part of an overall system that helps to reduce customer churn and increase productivity and profitability. Service order management helps to align the workforce, customer service, technical workers, and field service workers. It follows the lifecycle of an order from generation to completion, helping to increase customer satisfaction and allow for more services.
ETI’s service order management software helps to optimize and support internal operations for WISPs, including in customer-facing ways. This management offers end-to-end support for Wi-Fi connections and Ethernet-LAN connections for video, voice, data, and IoT communications. The virtual dashboard highlights any problems or delays in order management while still offering a complete overview of everything.
For more information about service order management from ETI, continue reading.
Service Order Management Transforms Internal Operations
Whether a company is struggling to keep up with firmware updates, technical documentation, truck roll-outs, or missing coverage, keeping everything to do with service orders aligned is important to keep the workforce on track and to ensure that all orders are accounted for at all times. To overcome this problem, ETI’s service order management tools revolutionize the way the workforce and orders are organized, ensuring that everything is easy to understand and see.
With service order management from ETI, companies are able to get the support that they need for orders as they integrate new services, increase the efficiency of their existing networks, scale to meet the needs of a growing company, and still stay organized and on track as they scale. With ETI’s service order management, it is easy to do all of that and more. The software’s geospatial dashboard is extremely easy to use and read, integrating with existing systems.
Our service order management system provides an extremely simple but effective overview of the real-time data CSRs need to update clients on their accounts, highlight any problem areas that need attention, check on work orders, and even access service history.
Service Order Management Through Unified Device Management
ETI’s Unified Device Management providers service order management for telecommunications companies, municipalities, and utility companies, regardless of vendors. CSRs are able to get all of the detailed information they need to help diagnose problems as soon as possible and resolve the issue quickly. Everything is automatically gathered so that the customer service representatives can have the latest information to update clients, monitor connectivity in real-time, and understand capacity. They will be able to check whether or not a problem is widespread or singular in nature.
If there is a problem, the resolution is faster and easier than ever before. Then, the solution is checked and banked so that if there are any issues moving into the future, the solution can be used again.
ETI’s service order management works on almost all devices and integrates seamlessly with the current monitoring system, regardless of vendor. Most are ready to go out of the box and off the shelf: there is no need to build anything or change much. Even better, it will update automatically so that most companies can immediately plug into devices and reap the benefits of our ongoing development.