Service Order Management For WISPs

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Service Order Management For WISPs

Service order management for WISPs is an integral part of an overall system that helps to reduce customer churn and increase productivity and profitability. Service order management helps to align the workforce, customer service, technical workers, and field service workers. It follows the lifecycle of an order from generation to completion, helping to increase customer satisfaction and allow for more services.

ETI’s service order management software helps to optimize and support internal operations for WISPs, including in customer-facing ways. This management offers end-to-end support for Wi-Fi connections and Ethernet-LAN connections for video, voice, data, and IoT communications. The virtual dashboard highlights any problems or delays in order management while still offering a complete overview of everything.

For more information about service order management from ETI, continue reading.

Service Order Management Transforms Internal Operations

Whether a company is struggling to keep up with firmware updates, technical documentation, truck roll-outs, or missing coverage, keeping everything to do with service orders aligned is important to keep the workforce on track and to ensure that all orders are accounted for at all times. To overcome this problem, ETI’s service order management tools revolutionize the way the workforce and orders are organized, ensuring that everything is easy to understand and see.

With service order management from ETI, companies are able to get the support that they need for orders as they integrate new services, increase the efficiency of their existing networks, scale to meet the needs of a growing company, and still stay organized and on track as they scale. With ETI’s service order management, it is easy to do all of that and more. The software’s geospatial dashboard is extremely easy to use and read, integrating with existing systems.

Our service order management system provides an extremely simple but effective overview of the real-time data CSRs need to update clients on their accounts, highlight any problem areas that need attention, check on work orders, and even access service history.

Service Order Management Through Unified Device Management

ETI’s Unified Device Management providers service order management for telecommunications companies, municipalities, and utility companies, regardless of vendors. CSRs are able to get all of the detailed information they need to help diagnose problems as soon as possible and resolve the issue quickly. Everything is automatically gathered so that the customer service representatives can have the latest information to update clients, monitor connectivity in real-time, and understand capacity. They will be able to check whether or not a problem is widespread or singular in nature.

If there is a problem, the resolution is faster and easier than ever before. Then, the solution is checked and banked so that if there are any issues moving into the future, the solution can be used again.

ETI’s service order management works on almost all devices and integrates seamlessly with the current monitoring system, regardless of vendor. Most are ready to go out of the box and off the shelf: there is no need to build anything or change much. Even better, it will update automatically so that most companies can immediately plug into devices and reap the benefits of our ongoing development.

Service Order Management For Municipalities And Utility Companies

Companies, municipalities, and utility companies are facing increased demands for not only device management, but service offerings as well. People are buying more products and services, and it can become overwhelming very quickly. Networks need to rapidly change and evolve to meet the needs of customers. Especially for smaller companies, there is always a need to compete with the larger companies that have monopolies. Municipalities, in particular, are always playing catch-up with bigger named companies and need to diversify their offerings, which may result in higher-order numbers. That can make routine maintenance, determining updates, and even billing more difficult.

Service order management helps with new dynamics and solutions for municipalities and utility companies, helping to meet needs are technologies change. You need to have service order management that can handle changes and bumps in the road when orders may be at an all-time high. Anything else will limit profits and cause headaches throughout the system.

Why ETI’s Service Order Management Is Ideal For Companies & Municipalities Of All Sizes

Whether a company is large or small, there is a need for easy tools that just work properly. ETI Software’s service order management can easily scale to meet a company where they are. We give you the ability to coordinate operations between known SAS info and real RF stats.

Our product, Unified Device Management, tracks SINR by cross-referencing radio stats over time with EARFCN ( E-UTRA Absolute Radio Frequency Channel Number). No matter how the SAS changes or shifts within any given time, Unified Device Management can help to keep track of devices and their usage and help to catch any and all problems before they can even happen. Band 48 Migration and monitoring is one of many examples where remote device management is a time and cost saver for WISPs.

Additionally, Unified Device Management can push out updates with the click of a button, reducing headaches for CSRs and technicians. The tool is scalable and flexible, working with different devices and services – it will work with whatever it needs to.

Get ETI’s Service Order Management Dashboard Today

With just a singular dashboard, Unified Device Management can do the following:

  • Automate the deployment of data, voice, and video services;
  • Support automation of firmware pushes and upgrades;
  • Change event triggers;
  • Manage inventory;
  • Complete remote provisioning;
  • Check real-time GeoSpatial maps;
  • Identify problem areas

The dashboard uses cloud-based technology that is faster and more efficient than any other product. WISPs can identify, diagnose, and fix problems before customers even notice they exist. This dashboard can also help with future planning and building on existing services. It works regardless of the technology and vendor of the devices.

The dashboard is effective from the time of installation to the retirement of devices and services. It is fully customizable and ready for WISPs of all shapes and sizes. Click here to learn more about Unified Device Management and the other service lifecycle management solutions from ETI.