Telecommunications companies have changed the scope of what they need to do over the last few years – in order to keep up with competition and offer new services, they need to be able to expand into new service areas, retain customers, and manage everything flawlessly. The ability to use one platform that encapsulates everything they need to know can be helpful to reduce customer churn, provide better support, and give employees the tools they need to be successful. ETI has one singular platform that tracks and manages expenses, services, networks, orders, and more. It helps to give everyone a better experience, from new customers to long-term employees. Everyone from management to stakeholders to customers and entire coverage areas will see a benefit from ETI’s telecommunications service management platform. Why?
ETI’s tools and platform optimize all of the services for telecommunications companies and put them into one easy-to-implement and trackable system. It helps to streamline services and operations for everything telcos do: video, voice, data, device management, product pushes, IoT communications, and more. Our software provides service providers with the support they need to be successful on a daily basis and take true ownership of their jobs and projects – all with very little training and next to no learning curve. We offer unprecedented support for any issues that emerge, continue to provide more updates, and everything is completely vendor agnostic.
For more information about our service management for telco companies, continue reading.
Areas Of Service Management For Telecommunications Companies
Our service management platform for telecommunications companies can be divided into different areas that work together to improve the overall functionality of your companies. Our platform gives everyone the information they need and can be customized to hide all of the ‘extra’ information that just clutters up their screens and adds friction that doesn’t need to be there. Still, everyone is able to get an overview of exactly what is going on within your company, spot issues that may impact their day-to-day activities, and even check on successes within the company. From management, sales and marketing to network operations, work order management, and customer service, every department within a telecommunications company will benefit.