Service Lifecycle Management For WISPs

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Service Lifecycle Management For WISPs

Service lifecycle management (SLM) helps to align all parts of a system, including the workforce, customer service, management, technical communication, field service management, and product support operations to give clients the best possible experience with a company’s services.

ETI’s service lifecycle management software helps to optimize and support internal operations for WISPs, including the customer service, deployment, and maintenance of telecommunications systems including both Wi-Fi connections and Ethernet-LAN connections for video, voice, data, and IoT communications. With end-to-end support, it gives a virtual dashboard that highlights problem areas and offers a complete overview of devices, services, work areas, and more.

For more information about service lifecycle management from ETI, continue reading.

Service Lifecycle Management Transforms Internal Operations

Whether struggling with firmware updates, technical documentation, truck roll-outs, or missing coverage areas, keeping everything working as it should is a trouble for most ISPs. To overcome these issues, companies often need to hire more people, revolutionize the way they handle mapping, and sometimes, people have to fall behind. This results in customer churn and lost income. It doesn’t have to be that way.

With service lifecycle management from ETI, companies get support as they integrate new services, increase the efficiency of their existing networks, scale to meet the needs of their growing customer bank, and remain competitive for household and business usage. With ETI’s service lifecycle management software, it is easy to do all that and more. Our software’s geospatial dashboard is easy to read and integrates with existing systems to prevent any learning curve. In a single glance, ISPs are able to see their service areas, target any problem areas, and plan for future development and outreach.

Our WISP lifecycle management dashboard provides a simplistic, smart overview of the real-time data CSRs need to update clients on their accounts, highlight problem areas, check on work orders, and access service history.

WISP Service Lifecycle Management Through Unified Device Management

ETI’s Unified Device Management provides service lifecycle management for devices, regardless of vendor. CSRs can get all of the information they need to help diagnose problems without truck roll-outs. Everything is automatically gathered so that customer service reps have the latest information, can monitor connectivity, and understand capacity – all in real-time. They will be able to check whether or not the problem is widespread or can be traced back to a singular customer.

When the problem is solved, the solution is checked and banked so that future issues can be solved instantaneously. It also puts this information in customer history, helping to improve client satisfaction and reduce churn.

ETI’s service lifecycle management software works on almost all devices and integrates seamlessly within a WISP’s current monitoring system. It cuts down on the work that a workforce needs to do and ensures that everything is aligned for pushes that are seamless. We have one of the largest libraries of vendor integrations. Most are ready to go out of the box (off the shelf) there is no need to custom build or customize anything. Even better, it will update automatically so that most companies can immediately plug into devices and reap the benefits of our ongoing development.

Who Benefits From Service Lifecycle Management?

There is a growing need for service lifecycle management because devices and technologies are changing so quickly. WISPs have a need to connect to and monitor devices remotely. Not only does this save time for workers and customers, but it helps to keep overhead low. It can also help to target specific issues and areas, ensuring problems don’t become widespread. All of the live data can be used to make decisions quickly and efficiently, especially when there needs to be swift action.

All of this information is easily accessible and customized to meet the needs of a particular role or company. In many instances, technicians can check something in just a few seconds that used to take hours.

ETI has many advantages over other service lifecycle management platforms, but the biggest one is the geospatial dashboard that gives location intelligence in real-time. It displays the current status (good, average, poor, offline) with colors and words, allowing for instant identification of problems.

Service Lifecycle Management For Municipalities And Utility Companies

As the volume of orders a company has increased, it becomes more difficult to cope with higher numbers of devices. People are becoming more tightly compressed in communities, and every single home has multiple devices to monitor. It can be overwhelming. Networks need to rapidly evolve and change to meet the needs of customers and the demands of the devices. Add into that equation third-party devices, and service lifecycle management becomes harder than ever. Municipalities are constantly playing catch-up with bigger named companies to keep their offerings competitive, and that can make routine maintenance and determining updates difficult.

It isn’t just numbers and devices that will change, there are going to be new dynamics and solutions within the model. Technologies are going to mix and evolve. Some will be phased out. You need to have service lifecycle management software that can handle all of the bumps in the road and changes. Having an open architecture with a common data platform is key so that changes are fluid and there is less friction. Anything less will limit the business model and harm commercial relationships as well as increase customer churn.

Why ETI’s Service Lifecycle Management Is Ideal For Companies & Municipalities Of All Sizes

Whether a WISP is small or large, there is a need to monitor quickly and easily. ETI Software’s service management platform, Unified Device Management, can be scaled to meet a company where they are. Unified Device Management gives telecommunications companies the ability to coordinate operations between known SAS info and real RF stats. Unified Device Management then tracks SINR by cross-referencing radio stats over time with EARFCN ( E-UTRA Absolute Radio Frequency Channel Number). No matter how the SAS changes or shifts, Unified Device Management can help keep track of devices and their usage and help to catch problems before they happen. Band 48 Migration and monitoring is one of many examples where remote device management is a time and cost saver for WISPs.

Additionally, Unified Device Management can push out updates with the click of a button, reducing headaches for CSRs and technicians. The tool is scalable and flexible, working with different devices and services.

Get ETI’s Service Lifecycle Management Dashboard Today

With just a singular dashboard, Unified Device Management can do the following:

  • Automate the deployment of data, voice, and video services;
  • Support automation of firmware pushes and upgrades;
  • Change event triggers;
  • Manage inventory;
  • Complete remote provisioning;
  • Check real-time GeoSpatial maps;
  • Identify problem areas

The dashboard uses cloud-based technology that is faster and more efficient than any other product. WISPs can identify, diagnose, and fix problems before customers even notice they exist. This dashboard can also help with future planning and building on existing services. It works regardless of the technology and vendor of the devices.

The dashboard is effective from the time of installation to the retirement of devices and services. It is fully customizable and ready for WISPs of all shapes and sizes. Click here to learn more about Unified Device Management and the other service lifecycle management solutions from ETI.