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Service Assurance Management For WISPs

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Service assurance management is a way for wireless internet service providers to keep all parts of their systems aligned, including their workforce, customer service teams, management, technical communications, field service management, product support, and more. It helps to give clients the best possible experiences with a company, reducing customer churn and increasing satisfaction.

ETI’s service assurance management software helps to optimize operations while supporting teams throughout deployment, service, and more within telecommunications systems, including both Wi-Fi connections and Ethernet-LAN connections for video, voice, data, and IoT communications. The assurance software comes with end-to-end support, a virtual dashboard, client support, and more. The complete overview will revolutionize the way your company operates and divides resources.

For more information about service assurance software from ETI, continue reading.

Service Assurance Helps Streamline Internal Operations

Wireless internet service providers struggle to keep up with firmware updates, truck roll-outs, technical documentation, and continually offering new services while still maintaining a level of service to their ever-demanding customers. To overcome these challenges, companies often sacrifice quality, opportunity, or revenue. They hire more people instead of focusing on streamlining internal operations. This results in customer churn, lost income, and reduced employee productivity.

With service assurance software from ETI, companies get the support they need throughout every stage of integration, deployment, and service. The software helps to increase efficiency of existing services, scaling as you grow, and providing support for customer service representatives. It is easy to do all that and more thanks to a geospatial dashboard that is easy to read and integrates with existing systems to prevent any learning curve. It will work with what you already have. Companies are able to target specific areas, get a bird’s eye view of what is going on, and plan for the future.

Our WISP service assurance dashboard provides a simplistic, smart, and streamlined overview of the real-time data CSRs need to update clients on their accounts, highlight problem areas, check on work orders, and access service history.

Service Assurance Increases Satisfaction & Builds Customer Loyalty

ETI’s software provides service assurance for vendor-agnostic devices. It enables CSRs to quickly, easily, and efficiently get the information they need to diagnose problems in real-time, without truck roll-outs or long waiting times. Information is automatically generated so that these reps have the latest information, get updates, and can monitor connectivity and capacity in seconds. They will be able to check whether or not the problem is impacting one person or an entire community.

When the problem is then solved, the solution is checked, banked, and reinforced so that future issues can be solved at the same time. This puts the information directly into the customer’s history, which can help with problems into the future.

ETI’s service assurance platform works on almost all devices, integrating within the current system to reduce the work that reps and technicians need to do. It assures that everything aligns, creates seamless pushes, and doesn’t put unnecessary stress on the workforce. ETI has one of the largest libraries of vendor integrations. Most are ready to go off the shelf, so there is no need to custom build or customize anything. Even better, it will update automatically so that most companies can immediately plug into devices and reap the benefits of our ongoing development.

For more information about service assurance, contact us today for a consultation.

Who Benefits From Service Assurance?

Wireless internet service providers and traditional ISPs have a growing need for service assurance as new devices, technologies, and services are offered. They change so quickly that it can be difficult to keep track of everything. Companies need to be able to connect to and monitor devices at breakneck speeds. It helps to keep customers happy when something goes wrong and reduces the need for truck rolls. In the end, this keeps revenue flowing while reducing spend.

All of the live data can be used to make decisions quickly and efficiently, especially when there is pressure to make a specific decision. Anyone with access can get customized, up-to-date, real-time information about a particular product, service, area, or customer.

ETI has many advantages over other service assurance platforms, but the biggest one is the geospatial dashboard that gives location intelligence in real-time. It displays the current status (good, average, poor, offline) with colors and words, allowing for instant identification of problems. For service assurance, you can get a ‘yes’ or ‘no’ answer fairly quickly.

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Service Assurance For Municipalities And Utility Companies

Municipalities and utility companies are facing an unprecedented growth in connected devices, and it can be quite difficult to cope with the higher numbers of devices they need to monitor. People are becoming more tightly compressed in communities, and almost every single home has multiple devices. Networks need to rapidly evolve, change, and upgrade to meet those demands, and sometimes it is harder for smaller companies to keep up. Third-party devices make it even more difficult to offer service assurance. With ETI’s software, it becomes easier than ever. Municipalities and utility companies can compete with those bigger companies and offer more competitive services.

ETI’s software can work with what you already have or can help transform your network.. Technologies continue to grow, mix, and change, and you need to have a system in place that will handle everything. ETI’s software does that. Moving into the future, having an open architecture with a common data platform is key so that changes are fluid and there is less friction. Service assurance smooths out friction that occurs at almost every level.

Why ETI’s Service Assurance Will Revolutionize Your Systems

Whether your company is large or small, there is always going to be added pressure to get questions answered quickly. ETI’s software can be scaled to meet your needs, no matter what. Unified Device Management, one of our software platforms, gives the ability to coordinate operations between known SAS info and real RF stats. Unified Device Management then tracks SINR by cross-referencing radio stats over time with EARFCN ( E-UTRA Absolute Radio Frequency Channel Number). No matter how the SAS changes or shifts, Unified Device Management can help keep track of devices and their usage and help to catch problems before they happen. Band 48 Migration and monitoring is one of many examples where remote device management is a time and cost saver for WISPs.

Additionally, Unified Device Management can push out updates with the click of a button, reducing headaches for CSRs and technicians. The tool is scalable and flexible, working with different devices and services.

Get ETI’s Service Assurance Dashboard Today

With just a single dashboard, our platform allows WISPs to:

  • Automate the deployment of data, voice, and video services;
  • Support automation of firmware pushes and upgrades;
  • Change event triggers;
  • Manage inventory;
  • Complete remote provisioning;
  • Check real-time GeoSpatial maps;
  • Identify problem areas

The dashboard uses cloud-based technology that is faster and more efficient than any other product. WISPs can identify, diagnose, and fix problems before customers even notice they exist. This dashboard can also help with future planning and building on existing services. It works regardless of the technology and vendor of the devices.

The dashboard is effective from the time of installation to the retirement of devices and services. It is fully customizable and ready for WISPs of all shapes and sizes. Click here to learn more about Unified Device Management and the other service lifecycle management solutions from ETI.