Order Management And Activation
Of all the tasks that telecom companies need to do, order management and activation are among the most critical to business success. At the same time, telecom order management and activation are exceedingly complex, requiring many steps, multiple systems, various departments, partner organizations, and different employees. It is so complex that many telecom companies get it wrong. In order to compete, companies need to customize their services, putting even more pressure on accurate records, prompt billing, and automation. There are many challenges with order management and activation for telecom companies, but providers need to meet those challenges and overcome them if they are going to succeed.
Streamlining the order management process as well as activation is the only way to thrive. By putting order management and activation at the forefront of automation and innovation, telecoms will reduce customer churn, build opportunities, better manage workloads, and see better returns.
For more information about how to better manage your order management and activation system, reach out to ETI solutions today.
How ETI Revolutionizes Order Management & Activation
ETI’s software is all-encompassing in revolutionizing the way you handle subscriber services. This includes order management and activation as well as order entry and rating, billing, device inventories, and so much more. By automating these processes, employees are able to focus on customer interactions. At the same time, those calls will be shorter and have a more positive tone as there will be fewer problems.
For those telecom companies who don’t want to completely recreate their billing systems, ETI’s software helps to augment and update billing and financial processes. Service providers and managers will be able to choose the services that they want and how their billing systems look through existing accounts or through setting up new accounts. At the same time, telecoms can add different functionalities to create a more comprehensive billing and provisioning system.
Order Management For Telecom Companies
Order management systems are complex as they marry customer needs with back-end technology. They allow customers (either by themselves or through the assistance of a customer service representative) to place new orders, modify existing orders, and check the progress of those orders.
This platform needs to be accessible across different platforms (including mobile) and document all modifications. It is important for this platform to be accurate and seamless – if there is a problem with the platform, customer churn increases. Even if the mistake was made by the customer, the telecom company will often get the blame. Any mistakes result in service delays and upset customers. Automation creates a process where the customer inputs the number, the order is cataloged, numbers are updated, and teams are alerted if something needs their attention. At the same time, the billing system is updated to reflect changes. With automation, the chance of human error is eliminated, making bills more accurate.