There is an increasing need for management tools for Wireless Internet Service Providers (WISPs) as customers expect more offerings and better customer service. Good management tools help telecom providers with that customer service, as well as deployment, maintenance, and expansion of their offerings, including both Wi-Fi connections and Ethernet-LAN connections for video, voice, data, and IoT communications.
A good management system helps to organize everything so that all levels of the organization can be on the same page, offering a complete, current overview of their devices and services at any given time.
For information about how ETI Software’s management tools for wireless internet service providers, click here.
Platform & Management Tools For Wireless Internet Service Providers
The best management tools for wireless internet service providers are built on a platform that integrates easily with existing systems, eliminating the need for lengthy training and set-up. With ETI’s platform, telecommunications companies can use the software as they integrate new services, build on their network, scale to meet needs, and change to accommodate new rules and regulations. Wireless internet service providers no longer have to worry about missing something or overlooking a problem, as they see everything on an easy-to-read geospatial dashboard that highlights service areas, indicates problem areas, and provides insight for planning and customer management.
Our management tools for wireless internet service providers offer smart, simple, and functional real-time data to help optimize the customer experience, streamline truck roll-outs, and limit problems. With just a few clicks, everyone from customer service agents to the sales teams can get information about subscriber accounts, work order statuses, entitlements access, problem areas, and even lifecycle views of customer histories.
Unified Device Management, A Management Tool For Wireless Internet Service Providers
ETI’s Unified Device Management offers management tools for wireless internet service providers to monitor and manage vendor-agnostic devices in a customer’s home without having to physically be in that location. The information is automatically gathered and reported in one place so that customer service representatives can look into the file and find solutions without requiring the customer to do anything at all. CSRs then have the ability to monitor connectivity, capacity, and results in real-time. After the customer call, they will be able to verify that the problem has been solved and see if that problem will impact other customers.
ETI’s management tools for wireless internet service providers and software works on all devices and integrates seamlessly within the telecommunication company’s existing monitoring system in most cases. They cut down on the work that teams need to do that doesn’t provide value to the company. It also helps to organize work and truck rolls. Most companies are ready to go out of the box (or off the shelf) there is no need to custom build or customize anything.
As new standards are released, most companies will be able to immediately plug into their devices. If there is a need for more custom integrations, we can provide that as well.