Having a good quality field service management app is one of the best ways to completely revolutionize the way a business works, whether you are a telecommunications company, municipality, or a utility broadband company. Field management apps help to keep everyone abreast of what’s happening with a specific product push, service call, geographical area, and more. It helps to keep track of customer service calls, new launches, installations, and more in your pocket or on a tablet. It’s easier, quicker, and more convenient than any other field service management option. Intelligent, forward-thinking field service management requires the ability to see everything in a glance – there’s no room for messy or complicated interfaces.
ETI has developed effective field service management software and put it into an app that helps to streamline operations, improve efficiency, and reduce rework and issues that plague so many municipalities, telecommunications companies, and utility companies. Predictive analysis and proactive field engagement is built into the system to transform the speed and quality of issues resolution. Our field service management app will help:
Our app equips technicians with the tools they need to make decisions quickly, problem solve, and get more done. They will feel empowered to make these decisions and do what is best for the job, the customer, and the company.
For more information about the best field service management app on the market today, contact ETI Software for more information. We are here to answer your questions, set up a demo, and help you understand the differences.
Field service management software (sometimes shortened to FSM software) helps telecommunications companies, municipalities, and utility companies deliver onsite service by putting everything they need to know in one place. It helps to manage workflows, assign jobs, and maintain visibility for all operations. Some of the key items built into our field service management software and app includes:
The features of our app benefit workers at all stages of field service, from CSRs who take initial calls to the technicians who make the repairs. It saves companies time, money, and effort while speeding up solutions. ETI’s field service management application increases FSA (field service automation) and helps efficiently and proactively manage all aspects of field service.
Our field service management app takes on some of the major problems that companies face when they take on field work, including technician matching, scheduling resources, and, perhaps most importantly, communications. Then, we put it into an app that you can use on your phone, a tablet, or a desktop computer to make everything easier for your entire team.
With the help of our field service management software and app, companies are able to address all of these pain points and provide better services in a shorter amount of time. If you are ready to use some of the best field service management app on the market today, contact ETI for more information.
Field service management applications enable companies to make better decisions and use of resources when they have installations, maintenance, or repairs to their systems and equipment. It also helps to keep employee morale high because technicians are paired with projects that match their skills. Field service managers are able to quickly and easily see where to send their workers, how many people need to be at specific jobs, and clearly communicate that information.
A field service app is available on your phone, tablet, or desktop. It is easy to launch and easy to learn, reducing some of the need for training, on-boarding, and excessive updates. You just use the software and we take care of the rest.
Often, field service managers have to juggle multiple crucial jobs, customers who are upset, CSRs that are pushy, and multiple events all at the same time. They need to control truck roll outs and ensure that technicians get the breaks they need, have the tools to complete the job, and that everyone’s skills are used in the best ways. A field service management app automates, streamlines, and makes it easier to carry out scheduling and communication while taking care of repetitive and detailed tasks that simply use up time. Managers are able to focus on getting jobs done, finding new opportunities, and keeping everything organized.
Field service management software and applications combine all of the things that managers and team leaders do into one convenient location to help reduce wear and tear and eliminate fatigue. Use our app to schedule and track field operations, no matter how many technicians you have. Our software system creates a unified solution that schedules, tracks, and reports on field operations.
Our app and software help to:
Our systems work together to offer complete end-to-end support for field service technicians, customer service representatives, customers, stockholders, and more. Contact us today to get started.
Often, technicians will end up waiting hours for job assignments, only to drive to completely different sections of a coverage area. When someone has good field service management software, it is easy for managers to assign people based on their locations, skills, and workload. This allows for an even distribution of the workforce and ensures that when someone gets to a job, it gets done. Customers notice when a job takes longer than expected.
Field service managers will see an increase in employee morale, higher customer satisfaction, less technician time on each job, and more jobs completed each day. Higher customer satisfaction leads to more clients, better reviews, and more incoming money. It can also be used for product innovation and expansion. If this sounds like something you’d need or want, contact ETI Software today for more information.
With just a single dashboard, our field services management app helps companies large and small to reach their goals, reduce customer churn, and have better employee satisfaction than ever before from devices of all sizes. We do this through:
The dashboard uses cloud-based technology that is faster and more efficient than any other product. Service providers can identify, diagnose, and fix problems before customers even notice they exist. This dashboard can also help with future planning and building on existing services. It works regardless of the technology and vendor of the devices.
The dashboard is effective from the time of installation to the retirement of devices and services. It is fully customizable and ready for providers of all shapes and sizes. Click here to learn more about ETI and the other service lifecycle management solutions from ETI.