WISP Software for telecommunications management helps to optimize and support the customer service, deployment, and maintenance of telecommunications systems including both Wi-Fi connections and Ethernet-LAN connections for video, voice, data, and IoT communications. WISP Software ensures that companies have a complete overview of their devices and services.
WISP Software Management
The best WISP software management supports platforms as they integrate new services, build on network efficiency, scale to meet ever-growing needs, and remain reliable and useful for households and businesses. With ETI’s help, WISP software management is as easy as can be. Our software comes with a geospatial dashboard that highlights all of your service areas, highlights problem areas, and helps with planning and customer management.
Our WISP software dashboard offers a smart, simple overview with a collection of real-time data to optimize customer interactions when they happen. With just a few clicks, you can get instant information about subscriber accounts and services, any problem areas, work order statuses, access to entitlements, and a lifecycle view of service history.
WISP Software Management Through Unified Device Management
ETI’s Unified Device Management provides WISP software to monitor and manage vendor-agnostic devices in someone’s home without having to go to that home to collect information. Everything automatically gathered so that customer service representatives can remotely monitor connectivity and capacity in real-time. They will be able to check if there is a problem and then work on finding a solution, verifying that the problem has been resolved. This significantly reduces customer churn and improves client satisfaction.
ETI’s WISP software works on all devices and integrates seamlessly within the monitoring system. It cuts down on the work that teams need to do and ensure that everything is aligned. We have one of the largest libraries of vendor integrations. Most are ready to go out of the box (off the shelf) there is no need to custom build or customize anything.
As new standards are released, most companies will be able to immediately plug into their devices. If there is a need for more custom integrations, we can provide that as well.
What Is The Value Of WISP Software?
The crowning achievement of WISP software is the ability to connect remotely to devices, saving ISPs from making unnecessary truck rolls to homes to solve issues that they could solve remotely. It can also help to prevent issues from becoming widespread. This saves time and money. All of the live data can be used to make decisions quickly and efficiently.
All of the information can be accessed almost immediately and before it becomes a real problem. In many instances, technicians will be able to spot issues before they become apparent to customers.
ETI offers one distinct advantage over other WISP software vendors, and that is the geospatial dashboard that gives location intelligence in real-time. It shows you the current status (good, average, poor, offline). Competitor software doesn’t include this and won’t allow people to visualize their whole footprint.
