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Band 48 Devices: WISP Software For Telecommunications Management

WISP Software for telecommunications management helps to optimize and support the customer service, deployment, and maintenance of telecommunications systems including both Wi-Fi connections and Ethernet-LAN connections for video, voice, data, and IoT communications. WISP Software ensures that companies have a complete overview of their devices and services.

WISP Software Management

The best WISP software management supports platforms as they integrate new services, build on network efficiency, scale to meet ever-growing needs, and remain reliable and useful for households and businesses. With ETI’s help, WISP software management is as easy as can be. Our software comes with a geospatial dashboard that highlights all of your service areas, highlights problem areas, and helps with planning and customer management.

Our WISP software dashboard offers a smart, simple overview with a collection of real-time data to optimize customer interactions when they happen. With just a few clicks, you can get instant information about subscriber accounts and services, any problem areas, work order statuses, access to entitlements, and a lifecycle view of service history.

WISP Software Management Through Unified Device Management

ETI’s Unified Device Management provides WISP software to monitor and manage vendor-agnostic devices in someone’s home without having to go to that home to collect information. Everything automatically gathered so that customer service representatives can remotely monitor connectivity and capacity in real-time. They will be able to check if there is a problem and then work on finding a solution, verifying that the problem has been resolved. This significantly reduces customer churn and improves client satisfaction.

ETI’s WISP software works on all devices and integrates seamlessly within the monitoring system. It cuts down on the work that teams need to do and ensure that everything is aligned. We have one of the largest libraries of vendor integrations. Most are ready to go out of the box (off the shelf) there is no need to custom build or customize anything.

As new standards are released, most companies will be able to immediately plug into their devices. If there is a need for more custom integrations, we can provide that as well.

What Is The Value Of WISP Software?

The crowning achievement of WISP software is the ability to connect remotely to devices, saving ISPs from making unnecessary truck rolls to homes to solve issues that they could solve remotely. It can also help to prevent issues from becoming widespread. This saves time and money. All of the live data can be used to make decisions quickly and efficiently.

All of the information can be accessed almost immediately and before it becomes a real problem. In many instances, technicians will be able to spot issues before they become apparent to customers.

ETI offers one distinct advantage over other WISP software vendors, and that is the geospatial dashboard that gives location intelligence in real-time. It shows you the current status (good, average, poor, offline). Competitor software doesn’t include this and won’t allow people to visualize their whole footprint.

Get ETI’s WISP Software Dashboard

From just a single integrated dashboard that can be personalized, our WISP software can do the following:

  • Automate the deployment of data, voice, and video services
  • Support automation of firmware pushes and upgrades;
  • Change event triggers;
  • Manage inventory;
  • Complete remote provisioning;
  • Check real-time GeoSpatial maps;
  • Identify problem areas

All of ETI’s WISP software uses a cloud-based dashboard that allows companies to visually identify and solve problems much more quickly than they’ve done so before, usually before customers even know they are occurring. This dashboard can also help with future planning and building on existing services. It works regardless of the technology and vendor of the devices.

At the same time, the WISP dashboard will track the quality of the signal to the device to help eliminate issues immediately after installation, and as the new device continues to work. Telecommunications companies can track when new buildings or structures will cause problems or when trees have grown into the pathway of the signal.

Companies can easily get a list of devices and their connection ratings to see when, where, and how to make changes. This information comes directly from the devices as well as through historical data gathered over time. These insights can further be used to improve offerings, define new business goals, and allow for expansion into new communities. With location mapping, easily see which communities pose issues and which ones need upgrades. See where your expenditures are occurring and where you need to focus your attention.

Additionally, Unified Device Management can push out updates with the click of a button, reducing headaches for CSRs and technicians. The tool is scalable and flexible, working with different devices and services.

Why ETI’s WISP Software Is Ideal For Companies Of All Sizes

ETI Software’s device management platform, Unified Device Management, can help. Unified Device Management gives telecommunications companies the ability to coordinate operations between known SAS info and real RF stats. Unified Device Management then tracks SINR by cross-referencing radio stats over time with EARFCN ( E-UTRA Absolute Radio Frequency Channel Number). No matter how the SAS changes or shifts, Unified Device Management can help keep track of devices and their usage and help to catch problems before they happen. Band 48 Migration and monitoring is one of many examples where remote device management is a time and cost saver for WISPs.

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