Sixty percent of subscribers are very satisfied with their broadband service, while only 7% are not satisfied, according to a new internet satisfaction report from the Leichtman Research Group.
The firm’s “Broadband Internet in the U.S. 2021” study found that home internet service is close to ubiquitous: 87% of U.S. households get internet service at home (compared to 83% in 2016 and 69% in 2006).
The majority of internet services received are fast enough to be considered “broadband,” according to LRG. Eighty-five percent of all households get broadband Internet service, an increase from 81% in 2006 and 42% in 2016. Virtually all – 98% — of households with Internet service get it via broadband.
The firm found that 68% of subscribers responded with scores of 8-10 on a 10-point scale when asked whether their broadband service met their needs, while 4% gave it a score of 1 to 3.
“The percentage of households getting an Internet service at home, including high-speed broadband, continued to increase over the past year, and is now higher than in any previous year,” Leichtman Research Group president and principal analyst Bruce Leichtman said in a press release. “Broadband subscribers generally remain satisfied with their service, with 60% reporting that they are very satisfied, compared to 57% in 2016.”
Two thousand households were surveyed for the nineteenth annual edition of the study.