How Automated Field Service Supercharges Customer Service and Boosts ROI

Field service is a cornerstone of customer relationships.  Imagine how much smoother things would run if you had a powerful tool to elevate your field service delivery.  This translates directly to your financial health in two ways: happier customers and a leaner operation.

ETI’s Field Service Solution is built on the Microsoft Dynamics 365 suite but tailored to the telecom business using the 30 years of automation expertise ETI offers.  It empowers your organization to deliver exceptional field service, with features like:

• Automated work order management
• Intelligent scheduling algorithms
• Streamlined asset servicing
• Mobile accessibility for your field technicians
• Integration with Microsoft 365 or ETI’s Smart B/OSS option for a cohesive workflow

In addition, ETI’s solution employs cutting-edge Artificial Intelligence (AI) and Augmented Realty (AR) to make technicians even more efficient. With predictive analysis and proactive engagement, CSRs can anticipate issues before they arise and proactively address them, minimizing downtime and improving customer satisfaction. This fusion of AR and AI democratizes field service operations.  Broadband providers of all sizes can now benefit from the same capabilities as industry giants.

Field Service ROI is Real

To quantify the potential benefits, Microsoft commissioned a study by Forrester Consulting.  The results are compelling: a 346% return on investment (ROI) and a net present value (NPV) of $33.10 million.  These figures are based on a composite organization with 1,000 technicians and a field service team of 650.

Before Dynamics 365 Field Service:

• A jumble of manual processes like whiteboards and paper work orders.
• Limited communication and information silos.
• Difficulty tracking progress and identifying roadblocks.

After Dynamics 365 Field Service:

• Increased productivity and efficiency for field service teams.
• Improved management tools with better employee visibility and utilization.
• More work completed per week without additional staff.
• Higher first-time fix rates.
• Faster invoicing cycles.
• Increased customer and employee satisfaction.

Field Service ROI: The Bottom Line

ETI’s field service solution, built on Microsoft Dynamics 365 Field Service, can revolutionize your field service operations.  With its comprehensive features and impressive ROI potential, it’s a smart investment for any organization that wants to deliver exceptional service while boosting its bottom line.