ATLANTA, GA – JANUARY 30, 2018:
ETI Software Solutions is proud to announce that long-time customer, Arkansas’ Paragould Light Water and Cable (PLWC) has selected ETI Customer Care to streamline billing, lower operating costs and provide superior customer service for PLWC’s new fiber broadband customers.
“It’s gratifying to see our long-term partners come to us when they make the investment to build a fiber network and they’re ready to offer new services,” said Frank Gine, CEO, ETI Software. “It points to the soundness of our solution set but also to the strength of our relationships.”
“Back in 2001, ETI began provisioning cable set-tops for us,” said Bart Rowe, IT Manager, PLWC. “We were thrilled to see the maturation of their product line and how it aligns with the evolution of our own business.” ETI’s order entry, work order management, automated provisioning and device managment capabilities will be integrated with PLWC’s existing utility billing system, providing a quick-to-market solution. “We purposefully developed the Customer Care module specifically for operators who wish to leverage their billing and accounting systems to quickly support broadband telecommunication services,” agreed Chris Beisner, Vice President, Product Management, ETI Software.
Going forward, PLWC will be able to add ETI’s integrated visual data analytics module. Built on best-of-breed Esri mapping technology, it provides predictive and proactive analytics to increase efficiencies and customer satisfaction. “We have nothing but great things to say about our partnership with ETI Software and we look forward to many more years of continued success,” concluded Rowe.
About Paragould Light Water and Cable: PLWC operates the city-owned electric, water, wastewater, cable and internet services for the citizens of Paragould, AR. The utility has been a part of the Paragould community since 1938 and provide five essential services for over 13,000 citizens. PLWC is extremely proud of what they offer to the citizens of Paragould and they are just as proud of the employees that provide it.