Hurricanes. Tornadoes. Floods. When a natural disaster strikes, service providers are often right behind emergency workers on the ground, trying to restore power, phones and other telecommunication necessities.
By far, one of the most challenging times for a service provider (SP) is during the hours and days of an extreme storm, tornado, hurricane or any inclement weather. Often with these extreme conditions comes unforeseen service outages, leaving customers without communication in the most crucial time of need. It also calls into question the reaction processes of your team to resolve issues in a crisis. For the SP, a proper storm response strategy and reaction plan can save valuable account of time, effort and dollars.
What you may not realize is that part or all of a comprehensive solution for proper storm response may already exist within your software infrastructure. An integration between your OSS/BSS platform and your GIS platform can display all valuable data representing network status at the subscriber premises.
And while the telecom industry produces more and more technologically advanced and stable network equipment, when an outage occurs, the price tag can rise into the millions of dollars. It is imperative to all SPs to have a plan of action in place when a natural disaster strikes. Here are three tips to help you obtain situational alertness during a storm event:
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