Keep Subscribers
Creating Great Customer Experience

Zero-Touch Customer Support

A custom portal for your customers to see bill, add service, support,
ticketing.

Get-Subs-and-Keep-Subs-Customer-Svs

360 Degree View of Your Customer

With a single pane of glass view, your Customer Service Reps can verify that the subscriber’s location is serviceable, sees a list of service options and signs the customer up.

customer-portal-newer

Proactive Device and Service Management

Map-based analytics create visibility into your network and hardware; enabling proactive device, network and service management.

Get-Subs-and-Keep-Subs-Device-Mgmt

Analytics to Predict Customer Behavior

Transform customer, network and device data into insight that helps you provide the right services to the right people at the right time.

Keep-Subs-Analytics

Keep Services and Billing In Lock Step

Single, accurate view of billing and accounting to make confident decisions faster.

Billing-for-both-Get-Subs-and-Keep-Subs

“Proactive service is the key to keeping customers happy and to running a network efficiently and profitably, said Will Aycock, General Manager, Greenlight Community Broadband/City of Wilson. EETl’s has guided our FTTH network expansion, increased efficiency across all business units, and improved customer service satisfaction — helping us consistently maintain a churn rate of less than 2 percent. It’s been a game-changer for us.”

Casper Faust,
WISP Field
Operations Manager

Join our Partner Program

Try Unified Device Management on us for 30 days! Unprecedented visibility and transparency into your network and CPE performance — in less than 72 hours — at no cost.