With a single pane of glass view, your Customer Service Reps can verify that the subscriber’s location is serviceable, sees a list of service options and signs the customer up.
Map-based analytics create visibility into your network and hardware; enabling proactive device, network and service management.
Transform customer, network and device data into insight that helps you provide the right services to the right people at the right time.
“Proactive service is the key to keeping customers happy and to running a network efficiently and profitably, said Will Aycock, General Manager, Greenlight Community Broadband/City of Wilson. EETl’s has guided our FTTH network expansion, increased efficiency across all business units, and improved customer service satisfaction — helping us consistently maintain a churn rate of less than 2 percent. It’s been a game-changer for us.”
Try Unified Device Management on us for 30 days! Unprecedented visibility and transparency into your network and CPE performance — in less than 72 hours — at no cost.