Get Subscribers - ETI
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Get Subscribers
A seamless experience for new subscribers and CSRs

NEW CUSTOMER PORTAL

A custom portal for new subscribers to discover that they are within your service area, select the select services that suit them and submit installation requests.

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Customer Service

With a single pane of glass view, your Customer Service Reps can verify that the subscriber’s location is serviceable, sees a list of service options and signs the customer up.

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Field Service Management

Dispatchers can assign work orders to available field service teams or
contractors; ensuring that installation is scheduled for the day your new subscriber requested.

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Mobile Field Service

When work is complete, Field Service Techs uses an app to update the Work Order and initiate Service Activation.

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Automated Provisioning

Zero-touch provisioning for FTTx, Voice, Video and network technologies across devices from hundreds of manufacturers.

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Billing

Seamless integration with Billing Systems, Service Activation and Customer Billing are kept in lockstep.

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Device Management

Your NOC monitors the entire network for trends, faults, and outages. Map-based analytics provide visibility into the network and receive alerts when any hardware has issues, enabling proactive support such as planned outages.

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