A custom portal for new subscribers to discover that they are within your service area, select the select services that suit them and submit installation requests.
With a single pane of glass view, your Customer Service Reps can verify that the subscriber’s location is serviceable, sees a list of service options and signs the customer up.
Dispatchers can assign work orders to available field service teams or
contractors; ensuring that installation is scheduled for the day your new subscriber requested.
When work is complete, Field Service Techs uses an app to update the Work Order and initiate Service Activation.
Zero-touch provisioning for FTTx, Voice, Video and network technologies across devices from hundreds of manufacturers.
Seamless integration with Billing Systems, Service Activation and Customer Billing are kept in lockstep.
Your NOC monitors the entire network for trends, faults, and outages. Map-based analytics provide visibility into the network and receive alerts when any hardware has issues, enabling proactive support such as planned outages.
