Spark New Zealand Deploys Vision360 ACS

Vision360 ACS Helps Spark Boosts Customer Satisfaction and Reduce Costs

September 5, 2017

 ATLANTA, GA – SEPTEMBER 5, 2017: ETI Software Solutions is proud to announce that New Zealand’s largest digital service provider, Spark, has deployed ETI’s Vision360 ACS solution to significantly improve device management and customer service for its broadband subscribers. The Vision360 ACS solution displaces and consolidates Spark’s prior TR-069 device management platforms and will reduce operating costs by seamlessly integrating to Spark’s existing back-office systems.

“We needed a flexible but powerful platform that was feature-rich and could scale quickly and securely,” said Graham Fish, Delivery IT Integrator, Spark New Zealand. “With a short timeframe and a tight budget, we had high expectations to meet. ETI Software’s expertise was matched by their responsiveness to our needs. We were thrilled with ETI’s delivery of a great solution.”

“With the Vision360 ACS solution in place, Spark’s customer service team can quickly diagnose and solve many common issues subscribers encounter with their residential gateways,” said Greg Aston, Product Director, ETI. “It raises the level of customer satisfaction and lowers the cost of operation; a true win-win scenario.”

In addition to providing a comprehensive device management solution, ETI gives Spark the ability to quickly launch new technologies going forward. “The Vision360 software series includes an array of pre-integrated modules that will make rolling out new services much simpler for Spark in the future,” said Fish. “The Vision360 one-to-many application will reduce the time and the cost of implementation for new platforms that will be key to our success as an organization.”

Another factor in the success of the deployment was ETI’s Auckland-based partner, Connectplay, whose local presence ensured onsite technical expertise. Connectplay will continue to provide technical support for Spark as well as ETI’s Asia Pacific (APAC) customer base.   

“The APAC region plays a key role in ETI’s international growth strategy” said Frank Gine, CEO, ETI Software. “We are excited to partner with Spark as they provide New Zealanders with world-class telecommunication services.”

For a detailed case study on ETI Software and Spark New Zealand, click here.

About Spark New Zealand: As New Zealand’s leading digital services company, Spark has a powerful ambition, to unleash the potential in all New Zealanders through amazing technology. Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. Spark is New Zealand's largest supplier of fixed phone lines, its biggest internet provider, with nearly half of the total New Zealand market and nearly 700,000 broadband customers, and, together with Skinny, it's also New Zealand's biggest mobile provider. For more information, visit www.spark.co.nz

About Connectplay: Based in New Zealand, Connectplay is an ICT company specializing in solutions for the service assurance and management of customer (triple-play) services, customer premise equipment and IoT devices. Connectplay delivers the systems and process to improve performance, reduce costs and provide an “Enhanced Broadband Experience” for Telecom Operators, Internet Service Providers and their customers. For more information, visit www.connectplay.com or email sales@connectplay.co.nz

About ETI Software Solutions: A global leader in communications technology and services for 25 years, ETI Software Solutions delivers the tools Telecom, Broadband, Video, Utility, OTT and IoT providers need to manage complex systems more efficiently, reduce operating costs and ensure optimal quality of service. For more information, visit www.etisoftware.com or email media@etisoftware.com.

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