every day we use our 25 years of expertise and combine it with our customers' needs to create solutions that really work.
Vision360 software series
Manage subscribers, services and devices through one fully-integrated platform that enhances service assurance and operational efficiency to improve customer service
Service providers live in an ultra-competitive world where to survive there must be diverse and cutting edge products and services available, delivered with the utmost operational efficiency and service velocity to provide the exceptional customer experience. But as customer expectations rise, operational expenses (Opex) and capital expenses (Capex) continue to climb. How does a provider stay competitive while cutting costs, growing revenue and keeping customers happy, all at the same time?
Vision360 was built with this question in mind. ETI has taken 25 years of OSS/BSS knowledge and combined it with the power of GIS analytics to create a software series that can reduce churn, increase service velocity and bullet-proof workforce management. The improvements cut across all business units – from executive level to network personnel, customer service and sales and marketing.
How can Vision360 help?
Vision360 is a real-time, configurable, easy-to-use platform that allows subscriber data, operational data, workforce management and network data to be easily consolidated, mapped and analyzed. By cutting through the complexity and simplifying the solution, service providers can quickly understand and view all areas of their operation and map it to analyze, plan and improve the customer experience and generate revenue.
One platform with multiple benefits, such as:
- Managing daily workforce installs and trouble-tickets
- Troubleshooting the fiber network when outages occur
- Designing and planning network expansion for revenue growth
- Analyzing subscriber behavior market trends to improve serviceability, cross-sell opportunities and revenue opportunities
- Tracking infrastructure inventory to assure operational efficiency and cut costs
We continue to be impressed with ETI’s ability to adapt to new technologies. It translates into less investment and time necessary for us to deploy.