Vision360 software series

Manage subscribers, services and devices through one fully-integrated platform that enhances service assurance and operational efficiency to improve customer service

Service providers live in an ultra-competitive world where to survive there must be diverse and cutting edge products and services available, delivered with the utmost operational efficiency and service velocity to provide the exceptional customer experience.  But as customer expectations rise, operational expenses (Opex) and capital expenses (Capex) continue to climb.  How does a provider stay competitive while cutting costs, growing revenue and keeping customers happy,  all at the same time?  

Vision360 was built with this question in mind. ETI has taken 25 years of OSS/BSS knowledge and combined it with the power of GIS analytics to create a software series that can reduce churn, increase service velocity and bullet-proof workforce management. The improvements cut across all business units – from executive level to network personnel, customer service and sales and marketing.

How can Vision360 help?

Vision360 is a real-time, configurable, easy-to-use platform that allows subscriber data, operational data, workforce management and network data to be easily consolidated, mapped and analyzed. By cutting through the complexity and simplifying the solution, service providers can quickly understand and view all areas of their operation and map it to analyze, plan and improve the customer experience and generate revenue.

One platform with multiple benefits, such as:

  • Managing daily workforce installs and trouble-tickets
  • Troubleshooting the fiber network when outages occur
  • Designing and planning network expansion for revenue growth
  • Analyzing subscriber behavior market trends to improve serviceability, cross-sell opportunities and revenue opportunities
  • Tracking infrastructure inventory to assure operational efficiency and cut costs

About Modules

ACS

Device management that reduces service calls

Empower your CSRs to solve common service calls with remote control and management of devices

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OSS

Next Gen Service Fulfillment and Subscriber Management

Automated activation with 70+ pre-integrated technologies that can be turned up quickly without customer disruption.

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Analytics

Actionable Intelligence

More than just a mapping tool, it estimates costs and tracks ROI of expansion projects.

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BSS

BSS Customer Care

Comprehensive billing and provisioning to support delivery of high-speed broadband, voice and video

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FMS

Smarter Network Growth

A real-time, geo-centric platform that turns your data into actionable intelligence.

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IoT

Analyzing data to make a meaningful impact

This device management and analytics platform was created to address the industry’s main concerns: security, integration and installation.

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CUSTOMERS' STORY

Community Broadband at its Best

The Story of Wilson, NC and ETI Software

Learn how the City of Wilson’s Greenlight Communications used ETI’s Vision360 solution to help plan, operate and grow its network and revenue stream in the most efficient, customer-centric manner possible.


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We continue to be impressed with ETI’s ability to adapt to new technologies. It translates into less investment and time necessary for us to deploy.

Kelvin shepherd

President and CEO, Manitoba Hydro

Smart Technology / Smarter PeopleTM