Careers

ETI is always looking for the best and brightest talent within the telecommunications software industry.

About ETI Software

ETI Software Solutions is a small, employee-owned company based in Norcross, GA that specializes in the development and support of telecommunication industry software applications. In business for 20 years, ETI is experiencing tremendous growth due to our employees, the world class software we build, and our ability to deliver. With an affinity to offer an alternative to the corporate model, ETI offers a professional but relaxed environment for highly motivated candidates that possess the requisite skills. If you would like to submit a resume, please send it to media@etisoftware.com

Tech Support Associate

The new team members will learn ETI software applications and build expertise while providing secondary support to Technical Support and other ETI teams

ETI is seeking tech savvy, highly motivated individuals with a strong desire to learn by doing and through team collaboration.  The new team members will learn ETI software applications and build expertise while providing secondary support to Technical Support and other ETI teams.  Eventually, they will become fully competent and confident members of the ETI technical team.

Responsibilities

·       Document tickets

·       Manage informational requests

·       Develop and run SQL scripts

·       Analyze tickets for trends

·       Track SLAs, ensuring SLAs are maintained

Open tickets from Email contact

·       Install patches

·       Gather Logs for engineering

·       Manage customer test environments

o   Set up VMs using automated deployment

o   Obtain customer production data

o   Load customer data

o   Manage upgrades and roll backs

·       Test new patches in customer test environments

·       Test enhancements on ETI customer’s systems

·       Establish, document and manage customer network access

·       Review, update and post to Customer Knowledge Base

·       Proactively monitor customer environments

Requirements

·       Experience as a help desk technician or other customer support role desired

·       Tech savvy with working knowledge of Linux, products and SQL

·       Self-Motivated with a strong desire to learn

·       Good understanding of telecommunications and broadband networks a plus

·       Ability to diagnose and resolve basic technical issues

·       Bilingual a plus

·       Excellent verbal and written communications skills

·       Customer-oriented and cool-tempered

·       A working understanding of XML desired

·       General understanding of APIs

·       Associates degree in technology field desired

To apply, forward a resume to tlangley@etisoftware.com

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