Turn Pain points into opportunities ETI provides solutions to bullet-proof service assurance, network operations and device management for providers in any phase of deployment. For 25 years, ETI Software has been on the cutting edge of the telecommunications industry. The rapid-fire pace of change continues to this day. Today, everything is on demand. Consumers want [...]
Easy to Use CSR Console "One-Click fixes" to empower your CSRs to diagnose and resolve common subscriber device issues The ETI ACS – CSR Console is a tool which gives the customer support team the ability to utilize the TR-069 ACS to solve customer issues in an easy-to-use format, essentially removing the complexities of the [...]
Service Assurance Reduce churn through proactive monitoring and streamlined workforce management Ensuring a superior customer experience is key to any service provider’s success. ETI Analytics maps and monitors real-time work order status to speed issue resolution and accelerate service delivery. In addition, it allows you to map and analyze subscriber and revenue data to spot [...]
Revenue Assurance ETI Analytics gives you vital information to analyze revenue assurance as well as study serviceability. Growing sales while managing service design and delivery requires knowledge and assessment of customer’s profile, history, expectations and requirements. ETI Analytics turns your customer and network data into actionable business intelligence that enables you to improve your customer’s [...]
Market Analysis Transform your data into meaningful business intelligence to analyze and grow your footprint ETI Analytics gives your marketing and sales team a powerful way to analyze the market, create and manage marketing campaigns and forecast revenue. It empowers you to make smart decisions about your business, such as cross-sell/up-sell opportunities, potential new markets, [...]
Asset Management Predict demand, analyze capacity and track fixed assets with ETI Analytics Ensuring your network meets the needs of both subscriber and operator is an iterative process, encompassing topological design, network-synthesis, and network-realization. Whether you are in the midst of a greenfield deployment or maintaining and expanding your network, ETI Analytics network planning and [...]
The Self-Care Portal: Empowering Subscribers Increase customer satisfaction and response time, while simultaneously reducing customer calls to your Customer Service Representatives. ETI's Self-Care Portal is a browser-based self-help tool that allows subscribers to self-manage many issues that historically required a phone call to a Customer Service Representative. Subscribers now have the power to address and [...]
Device Management Reporting Tools Key metrics of your ETI ACS system are at your fingertips System administrators can easily assess the health of your devices at a glance through the reporting tools. A simple traffic light warning system alerts you to: Configuration problems License utilization CPU and disk usage Network utilization The reporting server [...]
Device Diagnostics for Advance Warning and Monitoring Monitor device status and potential issues with the ACS Dashboard The diagnostic features of ETI ACS were designed to allow monitoring of nearly any item worthy of constant review. The dashboard allows operators to configure a device flag that triggers alerts based on threshold values set by the [...]
Broadband Forum Standards Testing for ACS Devices Ensuring devices meet TR-069 standards and are fully interoperable while maintaining a quality customer experience is the goal of the ETI's ACS Testing Program. The ETI's ACS Interoperability Test Program enables CPE vendors and manufacturers of other TR-069 enabled devices to ensure compliance with the Broadband Forum’s TR-069 [...]
Powerful Solutions to Improve Customer Experience Give your employees the tools to take care of your customers. Based on recent Gartner survey data, customer experience has become a high-priority, CEO-level area of focus. Improving customer experience is at or near the top of the list of KPI’s for both private- and public-sector enterprises across all [...]
Hitting The Moving Target of Monetization How to Achieve Monetization During the Digital Revolution It’s easy to fall down the rabbit hole of network operations and technology challenges and lose sight of the ultimate goal of a service provider: to make money. Monetization is more than an ubiquitous catch-phrase – it’s a vital part of [...]
Avoid Technology Chaos Solutions that Take the Fear Out of Conversions With each new technology and vendor that gets plugged into network comes another set of exceptional processes that need to be handled. If left unchecked, all these one-offs can lead to anarchy with the technology driving and shaping the business … rather than the [...]
The Need For High Speed Cost-effective solutions to expand your network Consumers have a big appetite for data services. And as that demand increases, so do the demands placed on your network. Growing your network to add new services or to increase bandwidth and keep up with the competition requires time and money. ETI has [...]
When Acquisitions Spur Innovation A Company Merger Brings Opportunity to Simplify Your Solutions There were more than 2 dozen mergers and acquisitions in 2017, affecting service providers in all tiers and industries. From a technology standpoint, a merger at the least represents uncertainty but most often results in vast changes to network operations and technology. [...]
Today’s cable providers, regardless of size, face legacy integration challenges like never before. From DOCSIS to fiber, from IPTV to OTT, cable providers struggle with the cost and complexity of technology advances that are necessary to compete in a crowded market with an often fickle customer base. This problem is exacerbated by the fact that [...]
Telcos have a long history of innovation, evolving from landlines to IP voice technology while adding video and broadband networks to further serve their customers. Today’s telcos continue to bring advanced telecommunication services to market but suffer from the lack of a cohesive platform to manage their increasingly complex needs. Historically, legacy telecommunication tools have [...]
ETI Software Solutions and an Italian consulting company Arimas have partnered to bring broadband solutions to Italy and across Europe.
ATLANTA, GA – ETI Software Solutions is proud to announce the latest addition to the capabilities of ETI, ETI’s industry-leading telecom business and operational support system.
ATLANTA, GA – ETI’s history of supporting innovative technologies continues as 5G approaches
ATLANTA, GA – ETI Software Solutions is proud to announce in-home detection for home-based authentication, protecting valuable network content to create a secure and seamless user experience.
Incorporation of GIS-based visual analytics in telecommunication helps the company leaders better understand their organization. Use of analytics helps the company executives and management teams to gain insights into virtually every aspect of their organization.
ATLANTA, GA – ETI Software Solutions is proud to announce that Vision360 Analytics can now be operated via multiple browsers (i.e. Chrome, IE, Safari, Firefox), as well as tablets running Android and iOS systems, which significantly increases versatility and convenience for service providers to better serve their subscribers.
ATLANTA, GA – ETI Software Solutions is proud to announce that long-time customer, Arkansas’ Paragould Light Water and Cable (PLWC) has selected ETI Customer Care to streamline billing, lower operating costs and provide superior customer service for PLWC’s new fiber broadband customers.
ATLANTA, GA – It’s the season of giving, and in what has become a tradition, ETI Software Solutions made a donation to The Salvation Army in honor of our customers — in lieu of sending corporate gifts for the holidays.
ATLANTA, GA – SEPTEMBER 5, 2017: New Zealand’s largest digital service provider, Spark, has deployed ETI’s ACS solution to significantly improve device management and customer service for its broadband subscribers…
ETI Software Solutions is proud to announce that Mike Riddle has been appointed to the position of Chief Operations Officer…
We are proud to introduce enhancements in Vision360 to optimize core functionality across a network of virtual machines, vastly improving both scalability and resiliency.
ATLANTA, GA – FEBRUARY 20, 2017: ETI Software continues to promote broadband adoption in Latin America by joining Abrint,…
ATLANTA, GA – FEBRUARY 15, 2017: The Technology Association of Georgia (TAG), the state’s leading association dedicated to the promotion…
Hurricanes. Tornadoes. Floods. When a natural disaster strikes, service providers are often right behind emergency workers on the ground, trying…
ATLANTA, GA – JANUARY 12, 2017: ETI Software Solutions is proud to announce that ElbertonNET, the City of Elberton, Georgia’s…
ATLANTA, GA – DECEMBER 22, 2016: ETI Software Solutions is proud to announce that Frank Gine has been promoted…
ATLANTA, GA – DECEMBER 5, 2016: ETI Software Solutions is proud to join the Latin American Chapter of the FTTH…
We all know the frustration that comes when you cannot get access to the information you need, whether its online…
ATLANTA, GA – SEPTEMBER 14, 2016: ETI’s own Brad Hine was a guest blogger for SSP Innovations, a GIS and…
ATLANTA, GA – SEPTEMBER 8, 2016: ETI Software Solutions is proud to announce that it’s service assurance platform Vision now…
These days it’s a necessity for any service provider with a physical “service network” to plot it in a GIS-based…
ATLANTA, GA – APRIL 28, 2016: ETI Software Solutions is proud to announce that Reserve Telecommunications in Reserve, Louisiana, has chosen ETI’s…
Atlanta, GA, February 9, 2016 – Eseye, a global provider of intelligent connectivity for The Internet of Things (IoT),…
ATLANTA, GA – FEBRUARY 2, 2016: ETI Software Solutions is proud to announce an extension of its relationship with Cincinnati…
