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September 16, 2018

Supporting Fixed Broadband and Customer Premise Service Management

ATLANTA, GA  – As mobile service providers begin to design and build out 5G networks, they will face new issues of delivering broadband services to the subscriber home and workplace. With a 25-year history of supporting innovative subscriber management solutions for every major telecommunications technology, ETI Software will be ready to support 5G activation and customer premise management.

“The hurdles facing communication service providers (CSPs) stem from how to monitor and manage new services and devices delivered to the home,” said Frank Gine, CEO, ETI Software. “Studies show that 70 percent of customer calls today relate to network and device issues in the home; ETI can help operators offer smarter in-home support of all connected devices to speed decision-making and response times, which reduces costly escalations to truck rolls.”

ETI already supports fixed wireless architecture models over modern delivery methods for providers to deliver service to customer premise equipment (CPE). This solution joins an unmatched library of over 130 pre-built interfaces the that support high-speed broadband, video and voice delivery over technologies that range from legacy networks to HFC, FTTX, satellite and now 5G.

“ETI gives operators a fast-track deployment path to capture and keep subscribers, no matter what the technology or delivery method,” said Gine. “It’s a key differentiator and reason for more than 25 years of success.”

As carriers plan for the disruptive and transformative road that lies ahead, ETI can help in the following critical areas:

  • Service and Device Management – ETI’s turn-key system activates services and provisions devices to integrate with multiple vendors and billing systems. Daily, ETI connects over 15 million devices to bundled services around the globe in 5 continents and 17 countries
  • Service Assurance – ETI’s end-to-end solution monitors real-time device and service outages, network health, trouble-ticketing, equipment tracking and truck rolls through map-based intelligence.
  • Network & Process Management – ETI’s automation and aggregation of all telecom systems into one solution set manages processes and operations remotely, with a one-touch, flow through method.

“ETI has always successfully supported each and every telecommunication technology that our customers have created and used; 5G, software-defined networks and fixed wireless models are no exception,” concluded Pete Pifer, ETI Software’s Chief Strategy Officer and Chairman. “It goes back to our founding philosophy of evolving with the industry to best serve our customers.”

For more information about ETI Software Solutions, visit www.etisoftware.com or email media@etisoftware.com

About ETI Software Solutions: A global leader in communications technology and services for over 25 years, ETI Software Solutions delivers the tools Telecom, Broadband, Video, Utility, OTT and IoT providers need to manage complex systems more efficiently, reduce operating costs and ensure optimal quality of service. For more information, visit www.etisoftware.com or email media@etisoftware.com