This blog is excerpted from the TM Forum report “Orchestrating Broadband as a Vital Utility” by Ed Fiengold. Download the full report here. As communications service providers (CSPs) work to solve challenges related to digital transformation, like adopting cloud native IT and migrating to software-based networks, they are on a path to supporting new critical […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Pete Pizzutillo: Hello and welcome to another episode of The Broadband Bunch. I am Pete Pizzutillo, and I am joined today by David Strauss. He’s the principal […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Pete Pizzutillo: Hello, and welcome to another episode of The Broadband Bunch. I am Pete Pizzutillo, and I am joined today by Todd Zabelle. He is the […]
In today’s fast-paced business environment, broadband customer support centers need real-time analytics to provide top-notch customer support under pressure. One of the biggest challenges contact center managers face is the ability to react quickly to unexpected events. These events may include spikes in the volume of incoming customer interactions, longer call lengths, and agent absences. […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Joe Coldebella: Hello and welcome to another episode of The Broadband Bunch. I’m Joe Coldebella, and we are at NTCA’s annual RTIME event in sunny San Diego. Joining me […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Pete Pizzutillo: Hello and welcome to another episode of the Broadband Bunch, my name is Pete Pizzutillo, and I am joined by two guests today. I have […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Pete Pizzutillo: Hello, and welcome to another episode of the Broadband Bunch. This is Pete Pizzutillo. I am live at the Calix Connexions 2022, and I’m joined […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Brad Hello, everyone. In broadband land, I’m your host, Brad Hein, and welcome to another episode of The Broadband Bunch. Our guest today is Jeff Moore, the […]