The following summary has been condensed for length and readability. To listen to the full discussion, click here. This episode is sponsored by ETI Software and VETRO FiberMap.
Brad Hine hosts this episode of the Broadband Bunch was recorded at the Broadband Community Summit in Houston, Texas, the episode features an in-depth discussion with Jonathan Restivo, the co-founder and Chief Development Officer of Cityside Fiber. The summit, organized by Total Telecom, focuses on the multifamily broadband sector and attracts experts from across the nation to share insights and developments in the industry.
Jonathan Restivo comes from a robust background in consulting and legal brokerage services specializing in real estate, with a specific focus on telecom and broadband site development. His extensive experience in the Southern California market has equipped him with unique insights into the challenges and opportunities of developing broadband infrastructure in a region known for its stringent regulations and high standards for community aesthetics.
Founded in 2021, Cityside Fiber was established to address the significant gaps in fiber infrastructure within Orange County, California. Jonathan recounts the origins of the company, noting how the lack of adequate broadband became particularly evident during the COVID-19 pandemic when many were forced to work from home. This situation highlighted the critical need for reliable and fast internet, leading to the foundation of Cityside Fiber with the goal of enhancing connectivity in the area.
Deploying fiber in the densely populated and aesthetically focused communities of Orange County presents unique challenges. Jonathan discusses the importance of navigating local regulations and community expectations, which often require careful planning and negotiation to minimize disruption and maintain the area’s visual standards. He emphasizes the strategic approach of engaging with community leaders and public works departments to align the company’s infrastructure projects with local development plans.
The conversation shifts towards regulatory challenges, particularly the complexities surrounding the Affordable Connectivity Program (ACP) and the ongoing debates around bulk billing practices in the industry. Jonathan expresses the need for clear and effective communication with customers about these regulatory aspects to ensure transparency and trust.
Jonathan delves into the technological and operational strategies that underpin Cityside Fiber’s business model. He highlights the critical role of sophisticated SaaS solutions that integrate seamlessly into their tech stack, facilitating efficient operations across various aspects of the business, from customer management to network operations. The importance of selecting the right partners and learning from other successful companies within the SDC Capital portfolio is discussed, showcasing the benefits of shared knowledge and best practices in accelerating growth and refining services.
A key theme throughout the podcast is Cityside Fiber’s commitment to community engagement. Jonathan shares several anecdotes illustrating the company’s approach to customer service, which goes beyond traditional methods to include personalized solutions that cater to individual needs. This approach not only enhances customer satisfaction but also solidifies the company’s reputation as a community-focused provider.
Looking forward, Jonathan outlines the ambitious plans for Cityside Fiber, which include expanding their service offerings beyond residential to commercial sectors and eventually exploring opportunities in smart city technologies and enterprise solutions. He discusses the potential impacts of widespread fiber connectivity on regional economic development and the quality of life for residents.
The episode wraps up with Jonathan inviting listeners to reach out to Cityside Fiber for more information or potential collaborations. He emphasizes the company’s openness to new ideas and partnerships that can help further their mission of delivering superior broadband services.
The podcast provides a comprehensive look at the challenges and strategies of a burgeoning fiber provider in a competitive and complex market. Jonathan Restivo’s insights underscore the importance of technological innovation, community integration, and proactive regulatory engagement in shaping the future of broadband in communities like Orange County. This episode not only highlights the technical aspects of building a fiber network but also the human element of adapting to community needs and expectations, which is crucial for any company looking to make a lasting impact in the telecom industry.
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