Reduce Costs and Enhance Customer Experience
Simple but powerful TR-069 remote management solution controls multiple devices, provides real-time diagnostics and lays the foundation for expanded service offerings
Managing the customer experience has never been so vital to the success of a service provider. Every service interaction can be the difference between profitability and lost revenue. ETI ACS is the solution that allows providers to increase customer satisfaction by proactively detecting issues on the network, increasing operational efficiency and empowering customer service representatives (CSRs) with troubleshooting tools to effectively address customer queries and provide outstanding service.
By streamlining installation, maintenance, and customer support, ETI ACS reduces the number of truck rolls, shortens the length of support calls and expedites installation – resulting in OpEx savings and a better customer experience.
Learn More About Device Management
Did You Know Vision ACS Can Improve
Empower CSRs with tools to troubleshoot, remotely access devices and quickly resolve subscriber calls.
Cut costs with less truck rolls and quick troubleshooting. Add revenue streams with new services like VoIP and IPTV.
Zero-touch provisioning and firmware management to enable your customers to access the services they want, when they want them.
One-Click Fixes with Simple CSR Console
By eliminating the technical intricacies of the ACS, the non-technical CSR has the ability to provide quick solutions to the most common support desk calls with a user-friendly and customizable console.
No matter what TR-069 compliant device
you choose, Vision ACS can support it.
Browser-Based Self-Care Portal To Reduce Calls
Subscribers can self-manage common functions such as forgotten WiFi passwords and parental controls. The portal can easily grow with you as you add new products and services. Reduce customer calls and improve customer satisfaction.
Vision ACS has the proven ability to scale from a few thousand devices to many millions, giving providers the ability to grow without exponential cost.
Device Management Made Easy With ETI
By integrating your OSS to ETI ACS, subscriber address and service data can be easily matched to device data, simplifying service and shortening calls for a better customer experience.
Visualize Real-Time Device Data
Map your devices, subscibers and services in real-time! ETI Analytics collects data on network usage and activity, home network characteristics, and service utilization to enable better customer experiences and smarter marketing.
The IoT phenomenon – connecting any device to the Internet – raises challenges to how telecoms manage the lifecycle of devices and the data they generate. ETI IoT is ready when you are!
The ETI ACS Test Program is available for multiple devices including: Internet Gateway Devices (IGD), WiFi access points, VoIP phones, IPTV set-top boxes, modems, routers, webcams, and more.
Taking Control of Devices
How Spark New Zealand Did It
Spark New Zealand, the country’s largest retail broadband and wireless service provider, managed over half a million residential gateways of various technologies operating on two different Device Management Platforms.
ETI ACS gives us a holistic view of all TR-069 customer premise equipment, including subscriber owned modems, tablets and smartphones.