In the rapidly evolving telecommunications industry, mergers and acquisitions (M&A) have become commonplace. They present opportunities to augment the range of services provided, expand market reach, and achieve operational efficiencies. However, these processes can introduce complexities as new technologies are integrated into existing operations. Internet Service Providers (ISP) need a platform that can facilitate a […]
This blog is excerpted from the TM Forum report “Orchestrating Broadband as a Vital Utility” by Ed Fiengold. Download the full report here. As communications service providers (CSPs) work to solve challenges related to digital transformation, like adopting cloud native IT and migrating to software-based networks, they are on a path to supporting new critical […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Pete Pizzutillo: Hello, and welcome to another episode of The Broadband Bunch. I am Pete Pizzutillo, and I am joined today by Todd Zabelle. He is the […]
In today’s fast-paced business environment, broadband customer support centers need real-time analytics to provide top-notch customer support under pressure. One of the biggest challenges contact center managers face is the ability to react quickly to unexpected events. These events may include spikes in the volume of incoming customer interactions, longer call lengths, and agent absences. […]
Broadband network operators face several challenges in managing CPE (Customer Premises Equipment) and IoT (Internet of Things) devices. These challenges include: Security: CPE and IoT devices are often the weakest links in a network’s security. Network operators need to ensure that these devices are secure and not vulnerable to cyber-attacks that can compromise the network. […]
The following transcript has been edited for length and readability. Listen to the entire discussion here on The Broadband Bunch. The Broadband Bunch is sponsored by ETI Software. Brad Hello, everyone. In broadband land, I’m your host, Brad Hein, and welcome to another episode of The Broadband Bunch. Our guest today is Jeff Moore, the […]